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The UX Book: Process and Guidelines for Ensuring a Quality User Experience Hardcover – March 2, 2012

24 customer reviews
ISBN-13: 978-0123852410 ISBN-10: 0123852412 Edition: 1st

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The UX Book: Process and Guidelines for Ensuring a Quality User Experience + Don't Make Me Think, Revisited: A Common Sense Approach to Web Usability (3rd Edition) (Voices That Matter) + 100 Things Every Designer Needs to Know About People (Voices That Matter)
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Editorial Reviews


"The book is brimming with advanced knowledge for perfecting written communication in our mobile digital age… If you write anything at all (you send emails, don’t you?), you need to grab a copy of Letting Go of the Words and keep it close at hand…This book has joined my writer’s bookshelf as a valued aid I refer to every day.", January 21, 2014

From the Back Cover

This comprehensive text on designing interaction to ensure a quality user experience combines breadth, depth, and practical applications, and takes a time-tested, process-and-guidelines approach that provides you with actionable methods and techniques while retaining a firm grounding in human computer interaction concepts and theory.

The authors will guide you through the UX lifecycle process. Development activities are linked via handoffs between stages as practitioners move through the process. The lifecycle template concept introduced in this book can be tailored to any project environment, from large enterprise system development to commercial products. Whether a student or practitioner, you will come away with knowledge and understanding of how to create and refine interaction designs to ensure a quality user experience.

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Product Details

  • Hardcover: 968 pages
  • Publisher: Morgan Kaufmann; 1 edition (March 2, 2012)
  • Language: English
  • ISBN-10: 0123852412
  • ISBN-13: 978-0123852410
  • Product Dimensions: 9.4 x 7.7 x 1.4 inches
  • Shipping Weight: 3.6 pounds (View shipping rates and policies)
  • Average Customer Review: 4.3 out of 5 stars  See all reviews (24 customer reviews)
  • Amazon Best Sellers Rank: #37,613 in Books (See Top 100 in Books)

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Most Helpful Customer Reviews

23 of 25 people found the following review helpful By Junius Gunaratne on March 7, 2012
Format: Hardcover Verified Purchase
Few books in the field of human-computer interaction offer such a comprehensive, logical overview of contemporary methods and processes like this one. The authors do an excellent job of distilling HCI techniques into a form that is digestible for newcomers to the field; showing where, when, why, and how requirements gathering, design, prototyping and evaluation should be done.

Whether you're aware of it or not, you are following some sort of process when you design and build a product. This book outlines many of those processes and cycles in clear detail, offering advice as to how you can use such processes to your advantage, and how to improve your current processes. Moreover, the authors describe how to practice HCI in the field with applied techniques ranging from understanding your users' needs to creating paper prototypes and wireframes.

The UX Book also talks about how user experience fits into organizations and how to apply UX design in different organizational contexts. For example, an organization that has a strong software engineering culture will need to approach UX differently from one that has business analysts setting product direction.

Consider this book HCI 101 for students interested in the field or for practitioners who want some formalized background to understand how what they do fits into the larger scope of what UX tries to accomplish. This book does not offer advice on how to become a Photoshop master nor does it offer detail about JavaScript development for high-fidelity prototyping. And unfortunately, because UX is such a broad term, some may mistake this book as a guide for learning about interaction design in detail. Those caveats in mind, this book is second to none if you're interested in learning how to practice HCI methods and how many seemingly abstract academic HCI techniques can work in the real world.
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8 of 9 people found the following review helpful By Ravi krishnamoorthy on September 10, 2012
Format: Kindle Edition Verified Purchase
In a world where user experience is often regarded as an after-thought or a "nice to have," this book really makes the case for a comprehensive and integrated approach to building interactive systems. If you want to convince someone on your team about the importance of user experience, you will find many talking points in this book. If you yourself want to learn about user experience, and why it is absolutely essential, buy this book.

Much of user experience in practice is at the overlap of psychology, design, and software engineering. A lot of UX books are heavy on the psychology side, and speak to an academic audience. Talking about abstract theories from psychology may not translate well among the software development team. This book helps bridge that gap by talking about UX in a common sense way. The book presents Wheel, a process to "ensure a quality user experience" in a systematic software-engineering-like that developers can relate to and apply.

Try this: When you run into a UX challenge at work, don't pull the book off the shelf... but really think of how YOU would approach that problem. THEN go back and read the book. You will see how much it rings true. You would digest the material and remember it better, that way. If you just read it cover to cover without a real problem to solve in your mind, you might not feel the true impact of the book. You might think "yeah - what's the big deal about a bunch of post-it notes on a wall or sketching dozens of design ideas when only one will be used?" But if you tried approaching the problem yourself first, you'd appreciate the value of the methods suggested in the book.

Actionable, practical, down-to-earth advice for students and practitioners, with some humor too! GRAB THIS BOOK!
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16 of 20 people found the following review helpful By PeteTheVolcano on May 2, 2013
Format: Hardcover
I'm a UX designer who is typically employed as the sole UX designer or consultant in the organization. This book was just way too deep in the weeds for my purposes. The writing is very academic and having learned my trade through practice and not formal education I found myself having to look things up every now and again. That being said I learned some new stuff, but I'm not sure the pain to benefit was justified. I didn't want to abandon the book entirely (all 900 pages of it) so I ended up just reading the intros and diving deeper into each section if I found it relevant. Ultimately for the 'typical' ux designer in medium to small organizations I would say look elsewhere unless you're seriously bored. For students or practitioners in a large formally structured production environment this would be a win.

Oh, and if you'd like to get a solid high level read of the book I highly recommend the following link. It has excerpts from each major section heading:
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29 of 38 people found the following review helpful By Samantha Bailey on March 22, 2013
Format: Hardcover
I picked this up with a lot of excitement; I teach and mentor in the field and have long been looking for something that could become the seminal textbook as opposed to the assortment of books I currently need to assign or recommend to really cover the bases. At first glance this book looks wonderful--it is obviously written by authors with deep expertise, I love that it is geared to active learning with the inclusion of exercises, it is thoughtfully organized. As I scanned through the table of contents an alarm bell went off in my mind, however--how could a book purporting to be a comprehensive guide to designing effective user experiences (which primarily still means designing effective user interfaces) fail to include information architecture? This strikes me as a really egregious oversight.

Some books on the topic don't use the term "information architecture" but they still delve deeply into organization, navigation, content strategy, and other critical elements that information architecture encompasses. I'm always disappointed when the term "information architecture" isn't used, as I consider it the best and most widely understood term for capturing this unique set of components--but a rose by any other name still smells as sweet, so I can cope without the term as long as the concepts are there. I don't think that is really the case with this text, however. There is a (thin) chapter on mental models that imperfectly and partially covers this territory--and that is about it.

In reality, this book is an extensive usability evaluation techniques book (and from that aspect it appears to be a very good one) that also includes information on user research techniques and a chapter on prototyping.
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