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Straight to the point and not just reviewing the framework. Actually provides a tangible first path toward utilizing the ITIL frameworkPublished 5 months ago by Guy Eckelberger
A lot of good advice and experience here!!
Can't wait to put them to the test.
Thank you and kudos to The authors.
This is the first and foremost required reading on my team! If you are an IT professional, you must read this. Read morePublished 13 months ago by Clark
Must read book for anyone in IT looking to get a hold on requests, incidents and projects.Published 15 months ago by SMOOTHIE KING
I was mislead about the purpose of this book. I thought it was all about making information more visible so that people could make better decisions. Read morePublished 17 months ago by Simon
Short, precise and very straight forward handbook for ITIL -both for implementing and knowledge!
Highly recommendable for anyone who needs to control processes