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A lot of good advice and experience here!!
Can't wait to put them to the test.
Thank you and kudos to The authors.
This is the first and foremost required reading on my team! If you are an IT professional, you must read this. Read morePublished 1 month ago by Clark
Must read book for anyone in IT looking to get a hold on requests, incidents and projects.Published 3 months ago by SMOOTHIE KING
I was mislead about the purpose of this book. I thought it was all about making information more visible so that people could make better decisions. Read morePublished 6 months ago by Simon
Short, precise and very straight forward handbook for ITIL -both for implementing and knowledge!
Highly recommendable for anyone who needs to control processes
This is required reading for anyone who finds themselves in the morass of an ill-run IT department. If you're constantly fighting fires, running from meeting to meeting, catching... Read morePublished 8 months ago by G. Damiani
This gives some good practical advice and specific guidance with the process you might follow as it relates to ITIL to help with a DevOps transformation in your organization. Read morePublished 8 months ago by David T
The default font is something like a 7 point size and it goes lower to 5 point at times.
I'm not kidding. Read more
There is some good stuff here. High performing IT organizations where 80% of the outages were caused by a change. Read morePublished 11 months ago by D. Jones