Sort: Oldest first | Newest first
Showing 1-1 of 1 posts in this discussion
Initial post: Sep 13, 2007 9:42:44 AM PDT
John Cook says:
So I believe the book delivers a solid starting point for creating the kind of customer service they are pitching, with one glaring exception: they don't support the NEED for this sort of service AT ALL. All they say is "How can you afford to do this," and get the response, "How can I afford NOT to?" Well, businesses afford not to all the time; we're talking about valet parking at the grocery store.

Has anyone got any info/experience to back up this most basic premise of the book? I'm excited to move ahead with commitment, but I'd really like some support for this point. Thanks!
‹ Previous 1 Next ›
[Add comment]
Add your own message to the discussion
To insert a product link use the format: [[ASIN:ASIN product-title]] (What's this?)
Prompts for sign-in


This discussion

Participants:  1
Total posts:  1
Initial post:  Sep 13, 2007
Latest post:  Sep 13, 2007

New! Receive e-mail when new posts are made.
Tracked by 1 customer

Search Customer Discussions
This discussion is about
Raving Fans: A Revolutionary Approach to Customer Service
Raving Fans: A Revolutionary Approach to Customer Service by Ken Blanchard (Audio Cassette - April 19, 1993)
4.0 out of 5 stars   (236)