Customer Reviews

Therapure® TPP300 HEPA/UV Air Purifier

5 star:		(3)
4 star:		(1)
3 star:		(1)
2 star:		(1)
1 star:		(1)

 

 

I have owned this filter for almost a year. Even though it SAYS the filters never need replacing, they DO! After use any HEPA filter that cannot be washed will need to be replaced after particulate matter is drawn deeper and deeper into the existing filters, that being said, as a filter I have loved the effectiveness. Now on to customer service.....

Seeing that the filters are now in need of replacing, I searched high and low for a replacement. Finally emailed their customer service on the manufacturer's page. I was informed that even though they sell the purifiers on the open market, the only way to get the replacement filter was thru them. OK doable. The problem is this: The unit needs TWO filters to replace the existing ones, they are not sold in sets of two. Moreover, the shipping costs as much as the filters if not more, they also do not bundle the shipping on the two filters even though the item REQUIRES two filters. After paying 13.00 EACH for shipping of these filters, you would think that shipping time would be reasonable. Be prepared to wait nearly a MONTH or 15 BUSINESS days. GMAB. Regular mail takes no more than three days to arrive ANYWHERE in the continental US. Are these being shipped directly from India? There is no tracking info provided so you wait a month and keep your fingers crossed that your product arrives.

Had I not paid so much for the unit in the first place, it would now be filling my local landfill in exchange for something more consumer friendly. By next year, it may be.

****Update after a month I contacted the company about the mysterious filters only to be told that they were on BACKORDER. Now where is that landfill. Hopefully the Sharp FPP60CX that I ordered will make this purifier obsolete. Too bad.... really good system just really poor customer service.

I bought this unit hours ago from Costco and I have to say Im happy with the purchase . It seems to be cleaning my room effeciently.
The good ;
1. Very silent when set on the lowest speed .
2. Stylish
3. The price at costco was amazingly seductive .
The bad ( for IM a picky man );
1. the unit has a hummmmmmm.... sound even when its on its lowest setting .
The bottom line ;
A very good poduct that was well made .
I personally ;
REcommend it .

This setup is by far the best I've come across so far. So many units claim to be 1) effective and 2) quiet while operating. As I'm typing this, the sound my clicking keys is by far louder than the unit operating at medium power.

The filter works best to my knowledge on dust and dander. You can clean it with a vacuum or a dust buster, and cleaning takes all of 30 seconds, and requires no replacement. It includes a UV lamp that can be turned on and off, but unless you live in an area with high concentrations of mold or bacteria, I can't see it being of much use. The bulb can burn out, but I haven't a handle on how long they last.

Good for medium sized rooms, this is by far the best buy for the money I've found out of the 4-5 filters I've tried thus far.

We have only owned this item for 2 days, but have noticed a few things about the product.
-The filter is cleanable and will not need regular replacements. - A Big Plus since filters for comparable units are between $70-125.
-The fan blow is fairly noisy at Med-High to High speeds, but to achieve the CADR rating of 180, it needs to move a lot of air.
-The lights are very bright on the front of the unit, but could easily be covered up with black tape if used in a bedroom. It is not necessary to see the lights after you've used the product for a short period of time.
-This unit has the features of very expensive units costing $300-500. UV, HEPA, and Ion Generator are great features. Hopefully they are effective on this paticular unit.

I am still going to see if I actually notice the results of this unit, before deciding to keep it.

-Scott
www.qmegazol.wordpress.com

We have had this air purifier for a month now and I am just amazed at all it does. We have sugar gliders and they can be very musky! Now you can not even tell we have pets in the house never mind gliders. Not to mention 4 children, 2 dogs, a cat, and hamsters! This machine makes the large room it is in smell like... clean rain as my 12 year old put it! It has three speeds and even on high we find it a soothing hushed sound. It does not wake the baby, does not vibrate on either carpet or tile. It also does not need to have the filter changed. Just cleaned every now and then, no big deal. It is my understanding that the UV light will stop working well after about a year and I do not think that is a big deal to replace considering how much we are saving on filters and how much we adore it. I have not one complaint about this model. I will of course update if that changes!

I read a lot of the reviews before I bought this and another Therapure ionizer as a package deal. Let me begin by saying that it was useless so far as I can tell. The one benefit it had was that it blew air like a quiet fan, which was enough to keep it around. That and the hope that maybe it was doing something good that I just could not perceive.

Then about two months after I bought it, it began to buzz... loudly. The same thing happened with the smaller model I got for my office, but it stopped working altogether. I contacted customer service and was connected with a call center. I was disconnected twice, was once told the computers were down and each person I talked to was more useless than the next. Finally, I was told that I had to return the filter to the company and pay a $30 processing fee, so that the unit could be fixed and returned to me. When I asked what the fee was for, they said it was to pay for the call center and the warehouse.

Don't waste your money. If you need an air filter, spend a little bit more for one from a reputable company. Otherwise it is good money after bad and you don't have anything to show for it.

Good unit, fan is fairly noisy on any speed past low. On the lowest setting, the fan can barely be heard. Seemed to work well at clearing out the room of all the things activating my allergies. The best feature is the timer, it can be set up to twelve hours. I set it at night for 8 hours, keeps me from forgetting to turn it off before leaving for work.