Top critical review
51 people found this helpful
Do you feel lucky?
on September 24, 2009
I often read the 1-star reviews to see what the cranks are saying.
I bought one of these because the overwhelming number of ratings were very good. When it arrived the variable speed control worked for about three seconds and then froze, leaving me with a one speed fan. I went through the RMA process & paid to ship the bad unit back. The replacement arrived (speedily), fired up and ran perfectly .... for about 20 minutes. Then the variable speed control conked out and left me with another one speed fan. I wrote back to the company, they were apologetic and after I pointed out that another return would incur shipping costs that now would make shipping 2 bad units back cost more than the product itself, they sent a brand new unit to me w/no shipping charge (sort of speedily). Nice.
When that unit arrived I plugged it in and ... well, nothing. The wires on the USB patch cord seem not to have been connected to the plug end (which fell off) from the factory. At this point I requested a refund (by then it was winter & I didn't need a fan anymore). I heard nothing in return & got tired of looking at it on the floor so I threw it out.
The moral here seems to be that if the gods have your number, they have your number and there isn't much you can do about it. I suspect that Thermaltake's heart is in the right place, but I'm pretty certain I'll stay away from their products. They seem to have my number.
The good news is that there are only two cranks for this product, & we're well outnumbered by the satisfied customers.
So, are you feeling lucky?