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I own the USB 2.0 version of the Single and Dual slot.
Non or Regular RMA(if you do not click on "Advance Service" Button Thermaltake will wait for the customer to return the failed product.
I insert a hard drive in and while I am copying over file or using a file from it the BlacX Duet disconnects ALL the time.
I own a previous version of the Thermaltake Blac X dock (ST0005U, with USB2 and esata connections) and it is TERRIFIC. Total fan of that equipment. Read morePublished 15 days ago by Amazon Customer
Very good and the USB3 makes it much more useful for huge files.Published 22 days ago by Genoa Bliven
See the other one-star reviews. Unit is unreliable, randomly disconnects without warning. Unfortunate for something that costs twice as much as competitors.Published 1 month ago by Doug Dougherty
This is the 3rd piece of junk I bought and had to return to Thermaltake. Their product quality took a serious nosedive in recent years. I recommend buying the SABRENT brand. Read morePublished 1 month ago by Eric Sadd
I bought the single last year to replace the one I worn out...then I realized I really needed to swap info on external drives. Read morePublished 1 month ago by javabob