Most helpful critical review
283 of 309 people found the following review helpful
Terrible Lid Design, but you can buy a replacement
on October 30, 2008
When I was shopping for my son to start preschool, I was thrilled to find these thermos bottles. He will only drink ice water, so I thought the straw design was wonderful for him. We wanted to be kind to the environment by NOT sending a plastic bottle every day. When the Thermos cups work properly, the cups do keep the ice water cold all day long, and the straw design is okay. Plus, they do give you an extra straw when you purchase it. I thought it was the perfect cup...
HOWEVER, I am so frustrated with the Thermos lid design that I could scream!!! These cups, by the cute character designs, are geared towards younger children. My son dropped this cup once, and the lid broke. When the lid breaks, the cup is no longer spill-proof, and it cannot be used in a lunch box again (water leaked everywhere). These cups are very expensive--around $15 each. I bought him one replacement cup, and he had it for about 3 weeks before he dropped that one, and the lid broke on that one also. I cannot find any place to purchase replacement lids. And I am never going to buy another one of these cups until they change the design of the lid--or make them easier for young children with small hands to carry by adding a handle or something.
If you are lucky enough to never drop this cup, then it's great! If you ever drop it on a hard surface, then it's terrible.
UPDATE: I did contact the THERMOS customer care line 1-800-831-9242, and I was able to order replacement lids for the thermos cups. They only cost $2 per lid and were shipped quickly with replacement straws as well. Since you can order replacement lids, I would update my review back to 3 stars.