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They Just Don't Get It! Changing Resistance into Understanding
 
 
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They Just Don't Get It! Changing Resistance into Understanding [Hardcover]

Leslie Yerkes (Author), Randy Martin (Author), Ben Dewey (Illustrator)
4.3 out of 5 stars  See all reviews (18 customer reviews)

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Book Description

May 10, 2005
Entrepreneurs, managers, parents, teachers, and-at some point-everyone have to explain goals and intentions to another person in order to enlist help in achieving them. Too often, those brilliant explanations fall on seemingly deaf ears. They just don't get it! Instead of blaming them, this book counsels readers to look within, and shows that "their" problem is often "our" problem. Using the popular parable format, and illustrated with clever line drawings, They Just Don't Get It! gives knowledgeable, down-to-earth behavioral suggestions for opening communication, achieving goals, and building teams. Offering insight into the reasons ideas aren't implemented in an expected manner, the book provides the reader with personal insight into how to become a better communicator of ideas and an inspired motivator of people, both personally and professionally. Includes black-and-white illustrations throughout.

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Editorial Reviews

About the Author

Leslie Yerkes is President of Catalyst Consulting Group. Leslie has devoted a large part of her consulting practice to the needs of start-up organisations, non-profit arts organizations, and fortune 500 companies. Randy Martin has been affiliated with Focus Four and ResultPlus since 1992. Mr. Martin is part of the company's marketing and advertising team, and specialises in writing, editing, and design.

Product Details

  • Hardcover: 149 pages
  • Publisher: Berrett-Koehler Publishers; 1 edition (May 10, 2005)
  • Language: English
  • ISBN-10: 157675328X
  • ISBN-13: 978-1576753286
  • Product Dimensions: 8.8 x 5.9 x 0.6 inches
  • Shipping Weight: 12 ounces (View shipping rates and policies)
  • Average Customer Review: 4.3 out of 5 stars  See all reviews (18 customer reviews)
  • Amazon Best Sellers Rank: #718,553 in Books (See Top 100 in Books)

More About the Author

Leslie's measure of her success as a business leader and consultant is that she applies to herself first all the consulting principles in which she engages her clients. In her work as an organizational development / change management consultant, her goal is not to be positioned as an expert but rather as a trusted advisor.

Her philosophy is simple: People are basically good, well intentioned, courageous, and able to learn. Her job is to provide a framework in which people can draw on their own inner resources to find creative solutions. Her consulting work has supported organizational success in diverse industries and non-profit fields with its focus on organizational change, strategic planning, and, above all, healthy sustainable organizational performance.

Leslie is co-author of the best selling 301 Ways to Have Fun at Work (Berrett-Koehler:1999) and the author of the Fun Works: Creating Places Where People Love to Work (Berrett-Koehler:2002;revised 2nd edition 2007) Beans: Four Principles for Running a Business in Good Times or Bad (Jossey-Bass 2003;) They Just Don't Get It, Changing Resistance Into Understanding (Berrett-Koehler: 2005;) and Beyond Kicks and Carrots, Motivation for the 21st Century (Norma Sustenere: 2008.)

As a speaker and facilitator, Leslie has traveled throughout the United States and brought her passionately inspirational, seriously playful sensibilities to memorable presentations, workshops, and speeches.

Leslie's wide-ranging expertise is a product of her unstoppable curiosity and thirst for learning. At the same her expertise has a simple and profound focal point: that a person's work life best serves organizational success when it also sustains the highest purposes of the person. This is why her research and findings about fun and at work have struck a deep chord with clients and audiences. She's onto something important for the health of the workplace today, and tomorrow.

She founded Catalyst Consulting Group, Inc. in 1987. Leslie lives and works in Cleveland, Ohio. She likes to play in Sweden and Europe, but she'll play anywhere. Her list of favorite activities includes reading, fly-fishing, scuba diving, cattle drives, community theater, swimming with dolphins, and time spent with family and friends.

www.changeisfun.com
www.facebook.com/Leslie.Yerkes
www.linkedin.com/in/leslieyerkes

Catalyst Consulting Group, Inc.
12701 Larchmere Boulevard
Suite 4A
Cleveland Ohio 44120
216-791-7802
216791-7860 fax
fun@catalystconsulting.net email
www.changeisfun.com web site

 

Customer Reviews

18 Reviews
5 star:
 (11)
4 star:
 (5)
3 star:    (0)
2 star:    (0)
1 star:
 (2)
 
 
 
 
 
Average Customer Review
4.3 out of 5 stars (18 customer reviews)
 
 
 
 
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Most Helpful Customer Reviews

4 of 4 people found the following review helpful:
5.0 out of 5 stars Wonderful Book!, June 8, 2005
This review is from: They Just Don't Get It! Changing Resistance into Understanding (Hardcover)
This is a short, fun to read book (with great illustrations!) that gives practical and thought provoking advise on how to deal with conflict and resistance. Not only useful in a business environment, this can easily be applied to personal relationships. Highly recommended!
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4 of 4 people found the following review helpful:
5.0 out of 5 stars Worthwhile Tips for Better Workplace Synergy, June 1, 2005
By 
Hoon Crespi (Cleveland Hts., OH USA) - See all my reviews
This review is from: They Just Don't Get It! Changing Resistance into Understanding (Hardcover)
Leslie Yerkes, author of my favorite book about fun at work, Fun Works, branches out in her new book written with Randy Martin to consider the everyday problem of a manager's having their initiative, (i.e. explanation, etc.) resisted and misunderstood by co-workers. She smartly unpacks this to reveal that the largest part of the solution is discovered via the manager's insight into his or her own propensity to misunderstand and resist change.

In this brief and engaging book, Yerkes and Martin offer a breezy fictional narrative to exemplify the problem and next extract a sensible and practical method for transforming how one constructively approaches misunderstanding and resistance. Ms. Yerkes makes an excellent case for giving her commonsense approach and its five keys a test in the workplace.

They Just Don't Get It turned out to be thought provoking; (and, was especially so through a second reading). Even if this book only serves the purpose of reminding managers that employees are every bit as capable as managers are, its appearance will be timely in the current atmosphere of: obsession with productivity, workplace insecurity, and domineering supervisors. Recommended...
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3 of 3 people found the following review helpful:
4.0 out of 5 stars They Just Don't Get It fosters improved communication and understanding., April 4, 2006
This review is from: They Just Don't Get It! Changing Resistance into Understanding (Hardcover)
While on a plane reading They Just Don't Get It, the passenger next to me became quite interested in the title. She quickly launched into telling me that when she asks her husband to help her bring in the groceries, he ignores her or complains. She was frustrated because she does most of the housework and wants him to help her with just one home task -- but he doesn't get it. How often do we come across friends, neighbors, colleagues, and family members that seem to be on another planet? But they aren't...

While initially I felt this fable was quite simplistic, I realized later it had stuck with me in a strong and positive way. It came immediately to mind as I had a conversation with a prickly staff member who often sees things completely differently than the way I do. The wisdom of Leslie's book came to me as this staff member became annoyed with me. I felt myself tighten and getting annoyed in response. But I remembered the message of this book, and focused on staying relaxed and just listening. From then on the conversation shifted, flowing easily without me remaining tense or annoyed. I was more interested in what my employee said, able to compliment her on her positive areas and converse openly about the areas where we differed.

Teams and departments could use this book to foster improved communication, planning, and understanding. I've given it to a non-profit Director to read and share with her team. I applaud Leslie's efforts to make the workplace better. The skills she teaches and reminds us about also benefit our everyday relationships as well; what a gift.
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Inside This Book (learn more)
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There once was a woman named Julie who lived in the very best apartment atop the very best building in the very best city in America. Read the first page
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