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The Thin Book of Trust; An Essential Primer for Building Trust at Work 12.1.2008 Edition

4.8 out of 5 stars 30 customer reviews
ISBN-13: 978-0966537390
ISBN-10: 0966537394
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Editorial Reviews

Review

"Trust is the foundation of everything we do and the key leadership competency of the new global economy. The Thin Book of® Trust teaches those traits that will help you earn and keep the trust of those with whom you work. The results will affect the trajectory of your company and your life." --Stephen M.R. Covey, author of the New York Times bestseller The SPEED of Trust

"Everyone talks about trust but few understand what it really means, how it is built or destroyed. Charles Feltman's The Thin Book of® Trust is an excellent guide to understanding the distinctions of trust; sincerity, reliability, competence and care. This is an excellent resource for anyone interested in building trust-based relationships with their clients, colleagues and employees." --Elaine Howard, Chief Talent Officer, Millward Brown

"The is an excellent book on an important subject. It provides a clear explanation of a new way of looking at trust and real, practical ways to build, maintain and rebuild trust. The vignettes provide vivid pictures of how assessments of sincerity, reliability, competence and caring play out in the workplace. The sample conversations about trust are excellent templates. I plan to use this book as a frequent reference for myself, and I will buy it for my clients and for leaders in my organization." --Jim Gorski, Principal Organization Development Consultant, EMA, Inc.

About the Author

Charles Feltman is an executive coach, consultant and facilitator. he coaches executives and managers in developing the thinking, being and doing that constitute the most effective leadership in their organizations. He also coaches teams and workgroups around issues of trust, commitment, conflict, collaboration, and accountability. In addition to coaching and consulting for Fortune 500 companies since 1990, Charles has served as a community mediator and facilitator for the past 30 years. In all of his work he has helped people successfully confront and deal with issues of trust, betrayal and reconciliation in their work, community and personal lives. Prior to beginning his coaching and consulting business, Insight Coaching, Charles was part of the early boom in the Silicon Valley high-tech industry during the 1980s. He also held management positions in higher education administration in the 1970s. Charles holds a Masters degree in Organizational Development from USC and a BA in Psychology from UCSC. He can be reached at: cfeltman@insightcoaching.com
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Product Details

  • Series: The Thin Book of
  • Paperback: 68 pages
  • Publisher: Thin Book Publishing; 12.1.2008 edition (December 17, 2008)
  • Language: English
  • ISBN-10: 0966537394
  • ISBN-13: 978-0966537390
  • Product Dimensions: 0.5 x 5.8 x 8.8 inches
  • Shipping Weight: 3.2 ounces
  • Average Customer Review: 4.8 out of 5 stars  See all reviews (30 customer reviews)
  • Amazon Best Sellers Rank: #62,978 in Books (See Top 100 in Books)

Customer Reviews

Top Customer Reviews

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Charles has done a wonderful job of defining simple, yet powerful ways to building trust. So many of us don't realize that trust is something that can be deliberately created. He gives us the language of trust and provides examples of conversations that can be used in difficult situations in which trust can be built, not destroyed. A must read for all people who are desiring to have relationships that truly make a difference for the better, both personally and professionally.
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There are a lot of books on Trust out there, and I've read a lot of them in my research. A comparison may help. I do not wish to disparage any of the other fine tomes out there, which approach the topic of Trust in different and powerful ways. But one thing Feltman's title has going for it is that the reader does not need to slog through endless chapters on the research, the studies, the data, and the proof. Another distinction is that he ties Trust to the heart. His four dimensions of Trust are Sincerity, Reliability, Competence, and CARE -- the human connection that is so vitally important. While executives are often very smart and book smart, the reality is that for many of them, reading a book is a luxury of time that they do not have. But this book can be easily read in a short time -- under an hour -- and so I've found that even busy leaders will commit the time to read it. And in the end, it's the accessibility that makes it so good.
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This is an excellent book that takes a somewhat fuzzy subject like "trust' and breaks it down into its component parts: Sincerity, Reliability, Competence and Care. We often have an uneasy feeling that we can't trust someone, but specifically, why? What is it about them that makes us uneasy? This book provides clear guidance on how to distill trust down to its bare essentials, how to address breaches of trust with diplomacy, and how to get relationships back on the right footing. Its recommendations are applicable across the spectrum: work-related or personal, with a superior or a direct report, a child or spouse. It also helps us be mindful of ways in which we might unwittingly be violating someone else's trust. Its a thin book that packs a huge punch.
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I want to join the chorus of those who have found great value in this little book. The reason this book is so powerful is because it goes beyond just platitudes about the value of trust. I think we all get that. What this book contributes to the conversation is specific actions (even scripts) for how to build or regain trust. First, the author pulls apart the broad notion of trust and introduces four critical distinctions that more precisely identify when trust is there and when it's missing. The distinctions are sincerity, reliability, competence, and care. These distinctions then provide a foundation for conversations with teammates for addressing each. The book presents real-world examples of trust breakdowns we can all relate to, and then goes on to describe dialogs one can have with work colleagues for dealing with the specific breakdown in a non-judgmental manner. Perhaps the best chapter in the book is the one that deals with confronting distrust by providing practical action steps and scripts that are mature, authentic, and plausible, i.e., I can see myself having these conversations. The book is thin, but thick with value for anyone seeking to improve both their trust in others and other's trust in you.
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Charles Feltman offers simple and effective strategies, techniques and advice in this book. Sincerity, reliability, competence and care is key to being trusted and perceived as trustworthy. When we own the time honored quality of trustworthiness, we can succeed in business and life.

Trust is the catalyst of all functional human interaction. When we are untrustworthy, we resort to dysfunctional ways and means of getting what we want and having our needs met.
Being untrustworthy, is a reflection of our own character deficiency, lack of faith in our self and our abilities to succeed.

In today's world, the question on most if not all people's lips is, 'Whom can I trust?'
The individual and or business entity that owns such trust and credibility, will become unimaginably successful in the 21st Century.
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This is one of the few elite books that make my permanent collection of display books. The concept is simple to understand but the practice is much more difficult. This book should be on any leaders yearly "to-read" list.
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Charles Feltman has written the book we all need to become more trustworthy and to nurture, sustain and regain trust in relationships - maybe the only book we need. Not only will putting Feltman's principles into action improve your relationships, he provides a fabulous tool for coaching others as well. Understand the four elements of trust and apply them to become a most trustworthy and trusting friend, colleague and family member.
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This is a quick read that allows folks to look at the components of trust and assess what needs to be shored up within themselves in order to build or extend trust. It also gives people great sample conversations when wanting to discuss issues of trust with another or take responsibility for their part in a conflict. As a mediator I find this to be a valuable tool when working with work teams and individuals.
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