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The Thin Book of Trust; An Essential Primer for Building Trust at Work Paperback – December 17, 2008

ISBN-13: 978-0966537390 ISBN-10: 0966537394

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Product Details

  • Series: The Thin Book of
  • Paperback: 68 pages
  • Publisher: Thin Book Publishing (December 17, 2008)
  • Language: English
  • ISBN-10: 0966537394
  • ISBN-13: 978-0966537390
  • Product Dimensions: 0.5 x 5.8 x 8.8 inches
  • Shipping Weight: 3.2 ounces
  • Average Customer Review: 4.9 out of 5 stars  See all reviews (18 customer reviews)
  • Amazon Best Sellers Rank: #68,591 in Books (See Top 100 in Books)

Editorial Reviews

Review

"Trust is the foundation of everything we do and the key leadership competency of the new global economy. The Thin Book of® Trust teaches those traits that will help you earn and keep the trust of those with whom you work. The results will affect the trajectory of your company and your life." --Stephen M.R. Covey, author of the New York Times bestseller The SPEED of Trust

"Everyone talks about trust but few understand what it really means, how it is built or destroyed. Charles Feltman's The Thin Book of® Trust is an excellent guide to understanding the distinctions of trust; sincerity, reliability, competence and care. This is an excellent resource for anyone interested in building trust-based relationships with their clients, colleagues and employees." --Elaine Howard, Chief Talent Officer, Millward Brown

"The is an excellent book on an important subject. It provides a clear explanation of a new way of looking at trust and real, practical ways to build, maintain and rebuild trust. The vignettes provide vivid pictures of how assessments of sincerity, reliability, competence and caring play out in the workplace. The sample conversations about trust are excellent templates. I plan to use this book as a frequent reference for myself, and I will buy it for my clients and for leaders in my organization." --Jim Gorski, Principal Organization Development Consultant, EMA, Inc.

About the Author

Charles Feltman is an executive coach, consultant and facilitator. he coaches executives and managers in developing the thinking, being and doing that constitute the most effective leadership in their organizations. He also coaches teams and workgroups around issues of trust, commitment, conflict, collaboration, and accountability. In addition to coaching and consulting for Fortune 500 companies since 1990, Charles has served as a community mediator and facilitator for the past 30 years. In all of his work he has helped people successfully confront and deal with issues of trust, betrayal and reconciliation in their work, community and personal lives. Prior to beginning his coaching and consulting business, Insight Coaching, Charles was part of the early boom in the Silicon Valley high-tech industry during the 1980s. He also held management positions in higher education administration in the 1970s. Charles holds a Masters degree in Organizational Development from USC and a BA in Psychology from UCSC. He can be reached at: cfeltman@insightcoaching.com

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Customer Reviews

4.9 out of 5 stars
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See all 18 customer reviews
His clear writing style and charts are easy to understand and very practical.
Delia Horwitz
Not only will putting Feltman's principles into action improve your relationships, he provides a fabulous tool for coaching others as well.
Mark A. Sturgell
Feltman's book provides a practical guide for building and sustaining such relationships based on trust.
Jolly Joseph

Most Helpful Customer Reviews

8 of 8 people found the following review helpful By Judy K. Katz on May 21, 2009
Format: Paperback Verified Purchase
Charles has done a wonderful job of defining simple, yet powerful ways to building trust. So many of us don't realize that trust is something that can be deliberately created. He gives us the language of trust and provides examples of conversations that can be used in difficult situations in which trust can be built, not destroyed. A must read for all people who are desiring to have relationships that truly make a difference for the better, both personally and professionally.
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8 of 9 people found the following review helpful By Jim Smith on December 21, 2009
Format: Paperback Verified Purchase
There are a lot of books on Trust out there, and I've read a lot of them in my research. A comparison may help. I do not wish to disparage any of the other fine tomes out there, which approach the topic of Trust in different and powerful ways. But one thing Feltman's title has going for it is that the reader does not need to slog through endless chapters on the research, the studies, the data, and the proof. Another distinction is that he ties Trust to the heart. His four dimensions of Trust are Sincerity, Reliability, Competence, and CARE -- the human connection that is so vitally important. While executives are often very smart and book smart, the reality is that for many of them, reading a book is a luxury of time that they do not have. But this book can be easily read in a short time -- under an hour -- and so I've found that even busy leaders will commit the time to read it. And in the end, it's the accessibility that makes it so good.
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3 of 3 people found the following review helpful By Mark A. Sturgell on December 11, 2009
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Charles Feltman has written the book we all need to become more trustworthy and to nurture, sustain and regain trust in relationships - maybe the only book we need. Not only will putting Feltman's principles into action improve your relationships, he provides a fabulous tool for coaching others as well. Understand the four elements of trust and apply them to become a most trustworthy and trusting friend, colleague and family member.
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3 of 4 people found the following review helpful By Delia Horwitz on May 24, 2009
Format: Paperback
So many people complain about not having trust. Finally, a book that gives clear definitions of the four types of trust. Charles Feltman's explanations and suggestions for how to communicate what we need are just what folks have been hungry for. His clear writing style and charts are easy to understand and very practical. I have recommended this book and discussed his approach with dozens of clients who have found it very useful. By explaining trust as specific behaviors, he has given us tools and guidance for repairing broken trust and lessening the frustration often labeled "lost trust." His principles are valuable in all social and personal relationships as well as at work.
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1 of 1 people found the following review helpful By Richard F. Mc Bride on October 13, 2013
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Get it. There is no competition. The model is eminently rational and understandable. It will help you understand yourself and the issues you may have with others.
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There's no such thing as too much trust in business and Charles has written a concise and effective book. He outlines the four distinctions of trust, what they are, how to assess the degree of each, and most important-how to re-build trust when it is gone. It is fun to read, engaging, and filled with examples of ways to speak and act consistently in the work environment to build a solid foundation of trust. It's a winner.
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Our company, Quantum Units Education ([...]), uses this book as material for Continuing Education for Licensed Professional Counselors, Marriage and Family Therapists, Social Workers and Nurses functioning in the capacity of a Supervisory Role. We have received great reviews from professionals who have taken the course using Mr. Feltman's book. We highly recommend using it as an educational tool for use in the workplace.
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Format: Kindle Edition
In my search for material to build organization trust workshop, I came across this book among others. I must say it is a great introduction to the subject,focused and yet easy to read and grasp. I liked the scripts and the steps suggested to achieve the end result of building, extending trust, and most important how to regain it after it is betrayed, intentionally or non-intentionally.
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