About the Author
Susan Cramm is Founder and President of Valuedance and a recognized industry expert on information technology leadership. She has consulted to executives from a number of Fortune 500 companies, including Toyota, Novartis, Whole Foods Markets, and Sony. She is an award-winning writer and author of the Harvard Business Review blog Have IT Your Way.”
Excerpt. © Reprinted by permission. All rights reserved.
What To Expect In This Book
This book is organized by the eight hates” outline above, with a chapter dedicated to each to examine and reconcile the frustrations. We will change the ors” into ands” by answering the following questions:
Chapter 1: How can serve in a controlled manner?
Chapter 2: How can we deliver results while enhancing the relationship?
Chapter 3: How can we identify tactics that are grounded in strategy?
Chapter 4: How can we make sure our expenses are investments?
Chapter 5: How can deliver quickly, with quality?
Chapter 6: How can we have customized standardization?
Chapter 7: How can we innovate in spite of the bureaucracy?
Chapter 8: How can transform from good to great IT?
In reading this book, business leaders may feel like I am letting IT off easy and making the whole IT-business relationship thing their problem to solve. I am. The only person you can change is you and, in the process of changing yourself, IT will be forced to change. Great relationships aren’t 50-50, they are 100-100 with each party doing whatever they can to meet the needs of the other. But rest assured, while I am nagging you, the business leader, I am also implicitly holding IT accountable for being a good partner. In the last chapter, I make the implicit, explicit by summarizing what you should expect from IT, and if you aren’t getting it, outlining how to serve yourself if IT is incapable of doing so.