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This is how it should be done
on January 10, 2001
The "show me" what you mean book of web usability review. I particularly like the common sense handling of the main web problems.
Some of the key things that are pointed out in this book are:
1. Don't make me think: Basically the web user does not want to venture into a site that requires them to figure it out. It should be self-evident. How do we use web pages:
a. We don't read pages, we scan them
b. We don't make optimal choices, we satisfice
c. We don't figure out, how things work, we muddle through
2. It doesn't matter how many times I click as long as each click is a mindless unambiguous choice
3. Get rid of half the words on each page, then get rid of half of what's left.
The first 5 chapters clearly illustrate the three "Krug's Laws of Usability" listed above with lots of pictures and examples. Well done.
His chapters on navigation and finding your way around are a cookbook on how to do it right. He finishes the chapters with several examples, first asking the reader to look at the examples and then discusses how he feels it should be redone. Excellent teaching tool. Similarly, he broaches the topic of the Home page and how it should be structured and the various forces pulling in different directions. The examples he gives at the end here too are a good teaching tool.
The remainder of the book discusses the design processes and the usability tests. These are excellent chapters in the forces at work and it is evident, he has done this many times from the information he has gathered.
He provides specific suggestions for web usability testing for various stages of sites as well as for various problems. This is wonderful guidance if you are new at this. He also provides a guideline on scripting and report writing. Nice job.
He winds up the book with recommended reading and also providing a website for readers of this book: [...]