The Thinker's Toolkit: 14 Powerful Techniques for Problem Solving [Paperback]

Morgan D. Jones (Author)

Book Description

Publication Date: June 30, 1998

An invaluable resource for any manager or professional, this book offers a collection of proven, practical methods for simplifying any problem and making faster, better decisions every time.


From the Hardcover edition.

Editorial Reviews

From the Inside Flap

An invaluable resource for any manager or professional, this book offers a collection of proven, practical methods for simplifying any problem and making faster, better decisions every time.


From the Hardcover edition.

Product Details

• Paperback: 384 pages
• Publisher: Crown Business; Revised edition (June 30, 1998)
• Language: English
• ISBN-10: 0812928083
• ISBN-13: 978-0812928082
• Product Dimensions: 5.4 x 0.8 x 8.2 inches
• Shipping Weight: 10.4 ounces (View shipping rates and policies)
• Average Customer Review: 4.1 out of 5 stars  See all reviews (35 customer reviews)
• Amazon Best Sellers Rank: #17,517 in Books (See Top 100 in Books)
  • #63 in Books > Business & Investing > Management & Leadership > Decision-Making & Problem Solving

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Customer Reviews

Most Helpful Customer Reviews

142 of 142 people found the following review helpful:

5.0 out of 5 stars Probably the most effective book an analyst can own, September 16, 2001

By 

Linda Zarate "IT Ops Consultant" (Azusa, CA United States) - See all my reviews

This review is from: The Thinker's Toolkit: 14 Powerful Techniques for Problem Solving (Paperback)

Regardless of whether you specialize in a particular business skill, work in IT, are a consultant, or someone who wants to make a critical personal decision, this book will give you the necessary tools for decision making.

It has three parts: (1) 50 pages on the basics of problem solving and decision making, (2) a collection of the fourteen tools that will make you an effective problem solver or decision maker, and (3) Next steps for refining your problem solving.

Part 1 prepares you by getting you to think about thinking and providing insights to problem solving - sort of like a warm up before you engage in strenuous exercise. This is appropriate because as you work through the exercises associated with each tool you will be getting a strenuous mental workout - the author makes you think hard throughout the book.

The tools given in this book are the foundation of any problem solving process. Although the author presents them in their most basic form, there are endless variations of them (and you will recognize many as you read through this book). Each tool is presented by giving some background, situations in which the particular tool is most effective, step-by-step procedures for using the tool and exercises. Answers to each exercise, including worked examples, are provided in the back of the book. The tools themselves are: (1) Problem restatement, (2) PROs-CONs-FIXes, (3) Divergent Thinking, (4) Sorting, Chronologies and Timelines, (5) Causal Flow Diagramming, (6) Matrices, (7) Decision/Event Trees, (8) Weighted Ranking, (9) Hypothesis Testing, (10) Devil's Advocacy, (11) Probability Tree, (12) Utility Tree, (13) Utility Matrix and (14) Advanced Utility Analysis.

I cannot point to any one thing I like more than another in this excellent book. I've used virtually every tool listed at one time or another before reading this book. However, after going through the [not-so-easy] exercises provided I can assure you that the next time I have occasion to use any of the 14 tools I will do so with a great deal more skill and efficiency. Since I'm an IT consultant who is constantly involved in analysis and problem solving I keep this book nearby as a ready reference. It has proven it's value time after time and earns it my highest recommendation.

92 of 98 people found the following review helpful:

5.0 out of 5 stars I see it when I believe it, October 28, 2002

By 

Boris Bangemann "boyse" (Singapore) - See all my reviews

This review is from: The Thinker's Toolkit: 14 Powerful Techniques for Problem Solving (Paperback)

The human mind is a fascinating thing. It creates a sense of self; it makes fast decisions; it interprets the past; it imagines the future; and yet it is a deceiver of the smartest kind.

Let's face it: seeing is not believing. It is the other way around. People usually see only the things they believe in.

According to Morgan D. Jones, once we believe something, our favorite mode of operation is to jump to conclusions: "Failure to consider alternatives fully is the most common cause of flawed or incomplete analysis. In other words, we must learn how to keep an open mind - one of the most difficult things we human beings can do."

Morgan D. Jones's book has two parts: (1) a short introduction into the way we habitually think, and the strengths and weaknesses of this process, (2) fourteen "tools" how to address the weaknesses and improve the process of thinking. It is a practical primer on decision-making, a hands-on manual how to structure one's analysis and keep an open mind for alternatives. In short, it tries to teach how to get away from a purely instinctual analysis of a problem to a structured analysis that will, hopefully, yield better results.

Bottom-line: lots of value for your money, in particular if you are convinced that you are the most rational decision-maker in town (you'll buy an eye-opener).

29 of 29 people found the following review helpful:

4.0 out of 5 stars Great Textbook on Problem Solving, October 24, 2006

By 

Gaurav Rastogi (Fremont, CA, USA) - See all my reviews
(REAL NAME)   

This review is from: The Thinker's Toolkit: 14 Powerful Techniques for Problem Solving (Paperback)

This is a great book for anyone who needs to make important decisions. I'm with a professional services (consulting) firm, and we're about to make this book mandatory text for all our consultants. It's that good!

Morgan Jones starts off describing that human beings are bad decision makers, but kid themselves about their ability to make good decisions. Then, the book describes 14 tools that can be used to make decision making more structured and error-free. Each tool is described through a story, and has plenty of exercises to try out the tool. It even has the "solutions" at the back to verify your approach.

The book has a few shortcomings. For starters, it does not describe which situations each tool is most useful for. The sample exercises present the facts together - something that is unlikely to be replicated in real life. It also does not classify decisions as being big or small - some decisions are too small to apply structured tools presented here, while some decisions are too big to depend solely on these tools.

This book is written like a textbook. To get full value from The Thinker's Toolkit, you'd have to really participate in the exercises actively. If you're planning to skim through the book, then I'd recommend you drop this book and instead read "Making Great Decisions in Business and Life" by Henderson & Hooper.

To sum up, it's a great textbook if you're a consultant or would like to teach structured problem solving. Bring out your pen and paper!