Customer Reviews

Thinking About Quality: Progress, Wisdom, and the Deming Philosophy

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This is an awesome book on Deming Philosophy and gives a great comparison between Deming and the Malcolm Baldridge award.

I have studied Deming for 16 years (I've read his two books and over 14 others written about his philosophy). I also own the Deming libary volume 1-9 and the Deming 4 day seminar on DVD.

What's great about the book is that authors spent time with Deming over many years of his life getting to know him and trying to distill his teachings into something that common people could understand. The result is a book that is weak on statistics but gives a great introduction and summary of Demings philosophy for someone new to or experienced with Deming. It's Deming philosophy for the masses.

This book or one similar should be a required first reading for those interested in more than keeping quality records. It orients the reader to the true driving force behind quality movements--burning desire for customer satisfaction. Have a copy or two in your facility library and make sure your new employees read at least the first 4-5 chapters.

Dr. Deming called Dobyns and Crawford-Mason "the broadcasters and clarifiers of [his] message for a larger audience." Their book and PBS series Quality or Else introduced the general public to the Deming Management Method.

Drawing on their extensive work to produce the documentary "If Japan Can, Why Can't We?," the authors provide excellent examples of successes from quality focused organizations across the spectrum, including education and government. A good read for skeptics. A good motivator for those working through challenges.