Through the Client's Eyes: New Approaches to Get Clients to Hire You Again and Again, [Paperback]

Henry W. Ewalt (Author)

Book Description

ISBN-10: 1590310586 | ISBN-13: 978-1590310588 | Publication Date: June 3, 2003 | Edition: 2nd Edition

An indepth book on client acquisiton and retention, this newly revised edition provides sound advice and fresh ideas on how to develop and maintain excellent client relationships.

Editorial Reviews

Review

Take a large metal bowl mix three parts David Maister, five parts practical dos and don’ts and two parts Will -- Stephen Ruben

About the Author

Henry W. Ewalt served as Associate General Counsel, Litigation and Employment Law, at CBS's Law and Environment Affairs Department in Pittsburgh, PA. Mr. Ewalt returned to private practice in 1998. He left that practice to work as a solo in 2001. Most of Mr. Ewalt's experience has been in labor and employment law and civil litigation. Management, especially client relations, has been one of his consistent interests. He is a graduate of the University of Michigan Law School.

Product Details

• Paperback: 302 pages
• Publisher: American Bar Association; 2nd Edition edition (June 3, 2003)
• Language: English
• ISBN-10: 1590310586
• ISBN-13: 978-1590310588
• Product Dimensions: 10 x 7.2 x 0.7 inches
• Shipping Weight: 1.2 pounds (View shipping rates and policies)
• Average Customer Review: 4.0 out of 5 stars  See all reviews (1 customer review)
• Amazon Best Sellers Rank: #3,501,790 in Books (See Top 100 in Books)

More About the Author

Discover books, learn about writers, read author blogs, and more.

Customer Reviews

Most Helpful Customer Reviews

4.0 out of 5 stars Maintaining Good Client Relations, November 24, 2007

By 

David M. Freedman (Chicago area) - See all my reviews
(REAL NAME)   

This review is from: Through the Client's Eyes: New Approaches to Get Clients to Hire You Again and Again (Paperback)

Aside from a short chapter on referral sources and alliances, this book's focus is on creating and maintaining good client relations after they've already walked in your door.

Ewalt (a former labor and corporate lawyer and currently a solo practitioner) wrote Through the Client's Eyes for all lawyers in private practice, in firms big and small.
The book's subtitle says "New Approaches." I don't know if Ewalt wrote the subtitle himself, or if some marketing hack at the ABA wrote it, but there really isn't anything new here, at least in terms of the strategies, techniques and tactics that Ewalt recommends.

What is new and different is the sumptuous detail, rich examples, and real-life anecdotes he uses to teach you how to "treat clients like people and not like cases." That's the secret to building strong relationships with clients so (a) they'll hire you again and again and (b) you'll achieve "true personal satisfaction."

Ewalt's writing style is quaint and often stiff. And the introductory chapters are somewhat condescending and preachy.

But you would be doing yourself a favor if you read this book once a year; and buy a copy of it for each lawyer on your staff.