Through the Patient's Eyes: Understanding and Promoting Patient-Centered Care (Jossey-Bass Health Series) [Paperback]

Margaret Gerteis (Editor), Susan Edgman-Levitan (Editor), Jennifer Daley (Editor), Thomas L. Delbanco (Editor)

Book Description

ISBN-10: 0787962201 | ISBN-13: 978-0787962203 | Publication Date: May 3, 2002 | Edition: 1

Sponsored by the Picker/Commonwealth Program for Patient-Centered Care

In this comprehensive, research-based look at the experiences and needs of patients, the authors explore models of care that can make hospitalization more humane. Through the Patient's Eyes provides insights into why some hospitals are more patient-centered than others; how physicians can become more involved in patient-centered quality efforts; and how patient-centered quality can be integrated into health care policy, standards, and regulations. The authors show how, by bringing the patient's perspective to the design and delivery of health services, providers can improve their ability to meet patient's needs and enhance the quality of care.

Editorial Reviews

From the Inside Flap

Offers a comprehensive, research-based look at the experiences and needs of patients and explores models of care that can make the experience of hospitalization more humane. The authors draw on research conducted by the Picker/Commonwealth Program for Patient-Centered Care--including a national survey of over 6,000 hospital patients and 2,000 care partners from sixty-two hospitals; and focus groups with patients and their family members.Through the Patient's Eyes provides insights into why some hospitals are more patient-centered than others; how physicians can become more involved in patient-centered quality efforts; and how patient-centered quality can be integrated into health care policy, standards, and regulations. The authors show how, by bringing the patient's perspective to the design and delivery of health services providers can improve their ability to meet patient's needs and enhance the quality of care. --This text refers to an out of print or unavailable edition of this title.

From the Back Cover

In this comprehensive, research-based look at the experiences and needs of patients, the authors explore models of care that can make hospitalization more humane. The authors show how, by bringing the patient's perspective to the design and delivery of health serices, providers can improve their ability to meet patient's needs and enhance the quality of care. New and important research conducted by the Picker/Commonwealth Program for Patient-Centered Care is described and used throughout the book. --This text refers to an out of print or unavailable edition of this title.

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Product Details

• Paperback: 368 pages
• Publisher: Jossey-Bass; 1 edition (May 3, 2002)
• Language: English
• ISBN-10: 0787962201
• ISBN-13: 978-0787962203
• Product Dimensions: 9.1 x 6.2 x 1 inches
• Shipping Weight: 1.1 pounds (View shipping rates and policies)
• Average Customer Review: 4.0 out of 5 stars  See all reviews (2 customer reviews)
• Amazon Best Sellers Rank: #111,511 in Books (See Top 100 in Books)
  • #40 in Books > Medical Books > Medicine > Doctor-Patient Relations
  • #78 in Books > Medical Books > Administration & Medicine Economics > Hospital Administration

Customer Reviews

Most Helpful Customer Reviews

1 of 1 people found the following review helpful:

3.0 out of 5 stars A somewhat dated classic, August 29, 2011

By 

Jeff Cohn (Ambler, PA, US) - See all my reviews

Amazon Verified Purchase

This review is from: Through the Patient's Eyes: Understanding and Promoting Patient-Centered Care (Jossey-Bass Health Series) (Paperback)

"Through the Patient's Eyes" is one of the books that brought the concept of "patient-centeredness" into the stream of healthcare consciousness. That term became one of the 6 domains of quality identified by the Institute of Medicine in their treatise "Crossing the Quality Chasm," largely influenced by "Through the Patient's Eyes" and other work of those authors. This work describes findings from focus groups of patients and families regarding the experiential aspects of healthcare delivery. At the time that the book was first written these concepts were novel. Now they're not, though they're still just as important, and gaps in care are still quite prevalent. Worthwhile reading for clinicians and healthcare administrators alike.

5.0 out of 5 stars Review of "Through the Patient's Eyes", January 26, 2012

By 

KES - See all my reviews

This review is from: Through the Patient's Eyes: Understanding and Promoting Patient-Centered Care (Jossey-Bass Health Series) (Paperback)

I find this book very interesting and highly relevant to the study and importance of patient expereince which is my research area. In my section we use this book as reference to both conceptual framework but also as reference when interepreting empirical results in our studies. This book should be mandatory to everyone studying patient experience or patient satisfaction.