Customer Reviews

Through the Patient's Eyes: Understanding and Promoting Patient-Centered Care (Jossey-Bass Health Series)

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"Through the Patient's Eyes" is one of the books that brought the concept of "patient-centeredness" into the stream of healthcare consciousness. That term became one of the 6 domains of quality identified by the Institute of Medicine in their treatise "Crossing the Quality Chasm," largely influenced by "Through the Patient's Eyes" and other work of those authors. This work describes findings from focus groups of patients and families regarding the experiential aspects of healthcare delivery. At the time that the book was first written these concepts were novel. Now they're not, though they're still just as important, and gaps in care are still quite prevalent. Worthwhile reading for clinicians and healthcare administrators alike.

I find this book very interesting and highly relevant to the study and importance of patient expereince which is my research area. In my section we use this book as reference to both conceptual framework but also as reference when interepreting empirical results in our studies. This book should be mandatory to everyone studying patient experience or patient satisfaction.