Most helpful critical review
92 of 95 people found the following review helpful
on July 12, 2011
Set up was easy enough. Used the correct settings and mounted two bikes: both were kids bikes, both were heavy. But around 200 miles into the trip (bad traffic), we very luckily noticed that the bikes seemed way off center.
We pulled over. One of the arms had come undone from the elbow of the rack. The elbow that holds in the arm (which holds the bikes) is the most important part of the rack. The elbow had actually split and when it started to split there was enough give so that the pin mechanism that holds the arm in place popped out. When you purchase this rack, look at the pin mechanism. You will notice it is made of very flimsy material and the squeeze construction seems shoddy. It's the kind of pin mechanism that weight traning equipment uses, but weight training equipment manufacturers always use reinforced heavy steel pins. Why in the world these pins are so flimsy I will never understand. I am sure most of these units are fine and I am sure we got a bad set (only one arm had the problem), but I swear this issue could always be avoided if they just used a longer steel pin that you just push through manually.
I don't get it. We were on a family vacation and had to abandon two bicycles. An email to Thule Saturday remains unanswered on Tuesday night. Nothing else to say. I am sure people love this rack because it is easy to install and probably works 99% of the time, but you have to consider, the times it doesn't work would be dangerous and expensive. This is one of the only reviews I have written on Amazon. While I am sure this is a fine rack for shorter trips or for cars with a normal trunk, it just didn't work for us on our SUV. We'll get a hitch setup in the future.