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Product Specifications
Brand NameTiVo
Color NameBlack
Technical Details
- Connects to your cable service and replaces your cable box. Works with cable and antenna; does not support satellite.
- Records up to 45 hours of HD programming
- Record your favorite shows and discover new ones with TiVo's new HD interface
- Full HD support, including 1080i and 1080p
- Monthly subscription required
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Product Description
From the Manufacturer
Smart DVR | Brilliant TV
Step up to the world’s first Smart DVR.
The TiVo® Premiere DVR brings the best entertainment from cable and the web together in one place, on one easy-to-use remote, with one simple search across everything. It replaces your cable box and plugs into your existing cable service. So return your old cable box and with the money you save every month step up to a truly Brilliant TV experience.
- Record twice as much HD programming as cable DVRs‡
- Get integrated Search results from TV and the web
- Schedule remotely from your iPad®, smart phone or laptop.
- Replace your cable box and eliminate monthly cable box rental fee‡‡
The ultimate search party
If there's entertainment you love, you'll find it here. Not only does Premiere find what you want on TV, it seamlessly combines search results from the web and cable.
Instantly watch movies & TV episodes from Netflix on your TiVo® box
Netflix on TiVo†† puts thousands of titles at your fingertips instantly. TiVo customers who have a Netflix unlimited membership can instantly watch thousands of movies & TV episodes from Netflix via any broadband-connected TiVo box — with many titles in brilliant HD.
Browse and discover by category
Our handy Collections feature lets you to find great things to watch by category or genre, like Oscar, Emmy, Golden Globe or Sundance winners.
Get Amazon Instant Video movies & TV shows on your TiVo box
With Amazon Instant Video, movies are typically available the same day they are released on DVD. TV shows are typically available within days of the original broadcast. And now hundreds of new releases and all the latest episodes of your favorite shows are available in HD.
Free TiVo App for iPad® and iPhone®
Get the most out of your TiVo DVR with our free iPad/iPhone app. Put the power of TiVo at your fingertips as you browse, explore, schedule and share without interrupting the show you're watching. You can also schedule recordings from your phone or computer.
Why settle for just watching TV?
Experience Brilliant TV.
Brilliant TV is all the shows, movies, web videos and music you want, whenever you want them.† It's the world's largest video store at your fingertips. It's millions of videos from YouTube™ and millions of songs from Pandora and Rhapsody®—all on your HDTV. It's being delighted by intelligent suggestions for new shows, and discovering great things to watch through collections of shows you can't find on cable.
* New TiVo service plan required. Terms and conditions apply. See tivo.com for details. ** Multi-service discount pricing available for select customers. Log in to tivo.com to see if you qualify. ‡ As compared to Scientific Atlanta Explorer HD8300TM DVR and Motorola DCX 3400M DVR as of March 2012. ‡‡ CableCARD required for receipt of digital cable service. Additional fee may apply from your cable provider. † Broadband connection required for receipt of 3rd party content. Additional fees may apply. †† Netflix unlimited membership required.
Product Description
TiVo Premiere DVR, 45 Hour HD DVR. TiVo Premiere is much more than a DVR. It's a cable box, a movie box, a web box, and a music box. With Premiere, you'll not only get the world's best DVR, you'll enjoy access to a vast universe of broadband entertainment.
Customer Reviews
Most Helpful Customer Reviews
485 of 501 people found the following review helpful
I've been a TiVo owner since 2003 and this is their best TiVo to date. But it isn't perfect. It's a shame that the new HD user interface is still a work in progress. It is buggy and slow. You still have the option of using the old user interface, which is what I do. The processor in the TiVo Premiere is more powerful than the TiVo HD. But the extra processing power is mainly for the new user interface. It has the same recording abilities that the TiVo HD had with the exception of also supporting 1080p. It would have been nice if TiVo would have added a third tuner. Like the TiVo HD, the Premiere only supports cable TV and OTA antenna programming. The Premiere is almost an inch shorter than the HD and is more energy efficient. The main reason I bought the Premiere wasn't to upgrade from my existing TiVo HD, but I wanted another TiVo for the kid's playroom. If you already own a TiVo HD and you are looking to upgrade, you might want to save your money for the next TiVo series. If you don't already have a TiVo or you don't have an HD-capable TiVo for your HDTV, this is a great purchase. While the upgrades from the TiVo HD are lacking, it is still the best DVR on the market.
We use our TiVo with a large antenna in the attic and a $9 per month Netflix subscription. We have more than enough to watch between the DVD's we get in the mail, streaming Netflix to our TiVo from the Internet, and the 30+ digital channels we receive OTA. Actually, TiVo makes using an antenna acceptable for us. It records all the shows we like no matter when they are on and we watch them in our time. I was able to buy the TiVo Premiere and a lifetime subscription with the money we saved over the past year by dropping cable. TiVo also supports Internet video rentals from Amazon and Blockbuster, but we prefer using Netflix because it's cheaper.
This TiVo can record up to 45 hours of HD programming. That sounds like a lot, but you'll be surprised by how quickly it fills up. You can add an external drive Western Digital My DVR Expander 1 TB eSATA Desktop External Hard Drive WDG1S10000VN (Black) to add more recording space. The one big caveat with this method of adding recording space is you'll lose all your recordings on the external drive and your TiVo if you decide to remove it later. The other option is to purchase the Premiere XL TiVo TCD748000 Premiere XL DVR (Black). It will allow you to record up to 150 hours of HD programming and comes with a backlit remote. I upgraded the internal hard drive in my TiVo HD myself and kept the original drive as a backup. I'm waiting to hear from others before I attempt to upgrade the internal hard drive in my TiVo Premiere. To date, no one knows if it can be done or not.
FYI: TiVo has a couple of specials going for existing TiVo users. You can either get $200 off the lifetime subscription for a new Premiere (if you already have a lifetime subscription) or receive a 20% discount off the Premiere itself (if you don't have a lifetime subscription). I believe you must purchase your TiVo directly from TiVo to get the discounts. TiVo offers free shipping, but you'll have to pay taxes on the hardware.
According to a TiVo press release, TiVo is coming out with a wireless N network adapter in May with a retail price of $89.99. They are also coming out with an optional slide-out QWERTY TiVo remote later this year. The remote will utilize a Bluetooth USB dongle that will plug into the back of your TiVo HD or Premiere.
Update 4/18/2010:
I did give the new interface another shot for a couple of days. I like where they are going with it, but as I said before it isn't a finished product. It locked up on me twice while flipping through the menus. As others have mentioned, if you drill down into the menu system you will eventually end up in the old menu system. They have a new option to list Oscar winning films. So I select a movie and it says it's available from Blockbuster. Cool, but I haven't been a member of Blockbuster for years so I go back and configure my TiVo not to search Blockbuster (nice feature). I then go back to the list of Oscar winning films and it still shows the same movie. I select the movie again and this time it tells me it's not available for me to watch. So why would I want to see a partial list of Oscar winning movies that currently aren't available for me to watch on my TiVo?
For people who have rated the TiVo Premiere one or two stars because of the new user interface, well I can't argue with them. Perhaps TiVo should have sold the Premiere with the old user interface enabled with the option of using the new beta user interface. I'm sure TiVo will push out updates in the future to fix the issues, but we're not talking about a few minor bugs here. I think TiVo released the new user interface way too early.
I've been using my TiVo Premiere for 3 weeks now with the old user interface. I've had no issues with it and it's as stable as my TiVo HD. However, I see little difference between my TiVo HD and my TiVo Premiere while using the old user interface. I would still rate the TiVo Premiere as 4 stars with the old user interface. But as I mentioned in my original review, it isn't much of an upgrade from the TiVo HD. One thing that the Premiere has over the HD is the ability to run the new user interface (which isn't ready for prime time).
Update 4/20/2011:
Well it's been a year now and my TiVo Premiere is still running strong as is my older TiVo HD. They both do everything I bought them for, which is to record live TV so I can watch it on my own time and to stream Netflix movies. I still can't recommend dumping your TiVo HD for a TiVo Premiere. But I can recommend a TiVo Premiere if you want to dump cable/satellite and need an HD DVR. One complaint I have about my TiVos, is that they don't have a screen saver that kicks in after a few minutes of pausing the TV. I worry about the kids pausing the TV too long and causing burn-in damage on our plasma TV. It would be an easy software fix for TiVo and yet they still haven't implemented anything like it on the HD or Premiere after all these years. The Netflix interface hasn't changed since they enabled the service for TiVos. If you want to watch a Netflix movie on your TiVo, you have to go to Netflix.com on your computer first to add movies to your instant movie queue. Then you can pick one of those movies from your queue on your TiVo to watch it. We have a WD TV Live Hub Western Digital WD TV Live Hub 1 TB Media Center and they have updated their Netflix interface so you can search for Netflix movies from your TV and add them to your queue without ever using your computer. Both devices play Netflix movies equally well.
It looks like TiVo has restructured their service fees since we bought ours. It appears that TiVo is no longer offering the lifetime subscription anymore. They have also increased their monthly rates to $20 a month if you buy the box from Amazon or anywhere else it is deeply discounted. You can pay full price ($300) directly from TiVo and then only pay $13 a month. I love my TiVo, but $20 a month is a bit steep. At the current price ($80/TiVo, $20/mo.), I would break even at 21 months with the lifetime subscription I purchased from TiVo last year. At full price ($300/TiVo, $13/mo.), I would break even at 16 months. I hope TiVo will reconsider offering the lifetime subscription to their users again. The lifetime subscription is the only reason we have two TiVos.
We use our TiVo with a large antenna in the attic and a $9 per month Netflix subscription. We have more than enough to watch between the DVD's we get in the mail, streaming Netflix to our TiVo from the Internet, and the 30+ digital channels we receive OTA. Actually, TiVo makes using an antenna acceptable for us. It records all the shows we like no matter when they are on and we watch them in our time. I was able to buy the TiVo Premiere and a lifetime subscription with the money we saved over the past year by dropping cable. TiVo also supports Internet video rentals from Amazon and Blockbuster, but we prefer using Netflix because it's cheaper.
This TiVo can record up to 45 hours of HD programming. That sounds like a lot, but you'll be surprised by how quickly it fills up. You can add an external drive Western Digital My DVR Expander 1 TB eSATA Desktop External Hard Drive WDG1S10000VN (Black) to add more recording space. The one big caveat with this method of adding recording space is you'll lose all your recordings on the external drive and your TiVo if you decide to remove it later. The other option is to purchase the Premiere XL TiVo TCD748000 Premiere XL DVR (Black). It will allow you to record up to 150 hours of HD programming and comes with a backlit remote. I upgraded the internal hard drive in my TiVo HD myself and kept the original drive as a backup. I'm waiting to hear from others before I attempt to upgrade the internal hard drive in my TiVo Premiere. To date, no one knows if it can be done or not.
FYI: TiVo has a couple of specials going for existing TiVo users. You can either get $200 off the lifetime subscription for a new Premiere (if you already have a lifetime subscription) or receive a 20% discount off the Premiere itself (if you don't have a lifetime subscription). I believe you must purchase your TiVo directly from TiVo to get the discounts. TiVo offers free shipping, but you'll have to pay taxes on the hardware.
According to a TiVo press release, TiVo is coming out with a wireless N network adapter in May with a retail price of $89.99. They are also coming out with an optional slide-out QWERTY TiVo remote later this year. The remote will utilize a Bluetooth USB dongle that will plug into the back of your TiVo HD or Premiere.
Update 4/18/2010:
I did give the new interface another shot for a couple of days. I like where they are going with it, but as I said before it isn't a finished product. It locked up on me twice while flipping through the menus. As others have mentioned, if you drill down into the menu system you will eventually end up in the old menu system. They have a new option to list Oscar winning films. So I select a movie and it says it's available from Blockbuster. Cool, but I haven't been a member of Blockbuster for years so I go back and configure my TiVo not to search Blockbuster (nice feature). I then go back to the list of Oscar winning films and it still shows the same movie. I select the movie again and this time it tells me it's not available for me to watch. So why would I want to see a partial list of Oscar winning movies that currently aren't available for me to watch on my TiVo?
For people who have rated the TiVo Premiere one or two stars because of the new user interface, well I can't argue with them. Perhaps TiVo should have sold the Premiere with the old user interface enabled with the option of using the new beta user interface. I'm sure TiVo will push out updates in the future to fix the issues, but we're not talking about a few minor bugs here. I think TiVo released the new user interface way too early.
I've been using my TiVo Premiere for 3 weeks now with the old user interface. I've had no issues with it and it's as stable as my TiVo HD. However, I see little difference between my TiVo HD and my TiVo Premiere while using the old user interface. I would still rate the TiVo Premiere as 4 stars with the old user interface. But as I mentioned in my original review, it isn't much of an upgrade from the TiVo HD. One thing that the Premiere has over the HD is the ability to run the new user interface (which isn't ready for prime time).
Update 4/20/2011:
Well it's been a year now and my TiVo Premiere is still running strong as is my older TiVo HD. They both do everything I bought them for, which is to record live TV so I can watch it on my own time and to stream Netflix movies. I still can't recommend dumping your TiVo HD for a TiVo Premiere. But I can recommend a TiVo Premiere if you want to dump cable/satellite and need an HD DVR. One complaint I have about my TiVos, is that they don't have a screen saver that kicks in after a few minutes of pausing the TV. I worry about the kids pausing the TV too long and causing burn-in damage on our plasma TV. It would be an easy software fix for TiVo and yet they still haven't implemented anything like it on the HD or Premiere after all these years. The Netflix interface hasn't changed since they enabled the service for TiVos. If you want to watch a Netflix movie on your TiVo, you have to go to Netflix.com on your computer first to add movies to your instant movie queue. Then you can pick one of those movies from your queue on your TiVo to watch it. We have a WD TV Live Hub Western Digital WD TV Live Hub 1 TB Media Center and they have updated their Netflix interface so you can search for Netflix movies from your TV and add them to your queue without ever using your computer. Both devices play Netflix movies equally well.
It looks like TiVo has restructured their service fees since we bought ours. It appears that TiVo is no longer offering the lifetime subscription anymore. They have also increased their monthly rates to $20 a month if you buy the box from Amazon or anywhere else it is deeply discounted. You can pay full price ($300) directly from TiVo and then only pay $13 a month. I love my TiVo, but $20 a month is a bit steep. At the current price ($80/TiVo, $20/mo.), I would break even at 21 months with the lifetime subscription I purchased from TiVo last year. At full price ($300/TiVo, $13/mo.), I would break even at 16 months. I hope TiVo will reconsider offering the lifetime subscription to their users again. The lifetime subscription is the only reason we have two TiVos.
668 of 698 people found the following review helpful
Amazon Verified Purchase
Tivo is something I didn't really understand at first on how different it is from a regular Cable DVR. I understand really well how cable technologies work with my degree in Computer Networking as well working for Level 3 support at my local cable company. I read all the reviews on this TiVo box and it was somewhat puzzleing. Some of these reviews do seem to be one sided...either a huge grudge against the cable company, a huge grudge against TiVo, or they just love everything. I'm going to play neutral and try to break it down so that is may seemed more central opinion.
I have owned my TiVo for a few weeks, and right now there really isn't too much a difference between it and my Cable DVR. The main thing is, if you want to save money in the long run...and I mean a long long run, the TiVo is a better deal. If you want stuff to work right away, the Cable DVR is the best way to go. Here are my reasons why:
Cost: The cost of the TiVo is expensive, but can be worth it in the long run. Most Cable DVRs run between $15-$20. My Time Warner Cable HD DVR is $17 and runs with no problems. Now, if you think that just buying a TiVo will save you money, well, look at all the other added costs. You will need to get a MultiStream CableCard from your cable company and they most likely aren't free. Mine is $2.85/month, and make sure when the technician comes out to install it, that it needs to be a MultiStream CableCard and not a Single Stream. Single Streams will not work with this box and you'll just have to wait longer for your box to start receiving digital channels. Also you'll need to get a service plan with TiVo. Tivo has monthly plans starting at $15/month (add that to the cable card and now you're not saving any money because it now cost as much per month for the TiVo as your CableDVR did), or you can choose quarterly, yearly, or get it over with with one payment. If you going for cost, you mind as well just pay it off all together right away. So, $299 for the DVR + $399 for the lifetime service plan =$700 one time charge. Now do the math. 700 divided by 17 is about 41 months. It will take 41 months to match what you're paying for with your cable DVR. Hence, if you're going for cost, don't plan on upgrading the box for a long time, because you're just going to be losing money.
Winner on Cost: Both- Depends if you're okay on keeping a box for about 4 years or not without an upgrade.
Time: The time to get a TiVo fully functional is a process that takes weeks. You need to have your TiVo set up and ready to go before the cable guy comes out to install the cablecard. Then after your cablecard is set up, as long as you don't live in a Switched Digital Video (SDV) area, you're ready to go. If you live in SDV area, you'll need to sign up for a Tuning adapter through your cable company (their free if you have Time Warner Cable). Mine will be shipped to me when one comes available, hence I don't have it yet. Without this box, you won't be able to watch all your channels. SDV works by turning TV streams off that are not in use, so if no one is watching BBCHD, and you want to watch it on your TiVo box without the Tuning Adapter, you won't be able to watch it. Call your cable company to see if this is needed if you think about going this route.
Also, the TiVo takes a long time to download the guide and set your channels on initial set up, so don't be in a hurry. It takes about 1.5-2hrs for the TiVo to install everything.
Winner on Time: Cable DVR
Content: I think TiVo wins this category big time. With Amazon on Demand, as well as HD streaming from Netflix, its really nice. The only problem is that if you subscribe to premium channels like HBO, Cinemax, Showtime, or Starz, you're not going to get their On Demands like standard cable customers get for free with their subscriptions. Amazon On Demand has more choices and better prices than Cable On Demand. Their have been reviews on here that say you can not watch your Amazon On Demands right when you order it...this is false. You have to give it about 2-3 min to download enough content, then you'll be able to start watching it (as long as you have high speed Internet about or above 7Mbps).
Winner on Content: TiVo
Interface: I'm very partial to both interfaces. My Cable DVR has a nice looking interface, but its harder to navigate all the settings and options. The TiVo interface is rough. The guide isn't a clear as I would have thought for an HD Box. You can see the letters are fuzzier than HD quality should be. Both boxes fail at using the remote to search for programming. It takes forever to type in a show, or log into YouTube off the TiVo. I wish either one would develop a Wii concept for better interaction. The TiVo's is better at interacting with you. TiVo will help you find suggestions for your programming you like with the ratings on which you give each show. Plus, you can choose what to record off of TiVo's website, which is really nice. I know the cable companies will soon be coming out with this, but as of this review, they aren't out yet.
Winner of Interface: Tivo
Extra Features: So, each box has its special features. My Cable DVR has Caller ID on TV which is really nice and can't be done on the TiVo. Also, Cable On Demands and Pay Per Views will not work at all on a TiVo until they become Tru2Way compliant. TiVo's extra features include access to online vendors like YouTube and Netflix. The other really nice thing that TiVo comes with is the ability to transfer your recored shows to your computer so you can burn them to DVDs if you so wish. This is a very nice feature to have especially when you do networking like me. So, if you can give up Caller ID on TV and your Cable On Demands, then you'll be fine with the TiVo. Also, TiVo does have multi room viewing, but you'll need to have multiple TiVo's in order to do this.
Extra Features Winner: TiVo
Customer Support: Either way, if you have to contact either the Cable Company or TiVo for customer support due to technical issues, you'll probably won't be happy. We as Americans want our stuff fixed and working now, not until the box can be replaced or a tech to come out. So, you'll have to put these grudges aside for now. Remember, you own your TiVo box. After you buy it, you're responsible for it. You break it, its your fault. TiVo will be more than willing to help you with your box issues, but if it is broken by a power surge or a natural disaster in your house, its your fault, not theirs so remember that before you call up and and start screaming. If you have your Cable DVR, if anything ever happened to it, its owned by the cable company. They'll take their box back and give you another, normally within a days notice.
Winner of Customer Service: Cable DVR
So, in summery, its about a 50/50 match. If you prefer light monthly costs, Time, and Support, its better to have the Cable Company's DVR. If you prefer on the Interface, Extra Features, and not upgrading your box for 4 years, then the TiVo is a good direction to go. All in all, I give this box 3/5 stars and if you do decide on getting it, I hope you enjoy yours as much as I do mine.
I have owned my TiVo for a few weeks, and right now there really isn't too much a difference between it and my Cable DVR. The main thing is, if you want to save money in the long run...and I mean a long long run, the TiVo is a better deal. If you want stuff to work right away, the Cable DVR is the best way to go. Here are my reasons why:
Cost: The cost of the TiVo is expensive, but can be worth it in the long run. Most Cable DVRs run between $15-$20. My Time Warner Cable HD DVR is $17 and runs with no problems. Now, if you think that just buying a TiVo will save you money, well, look at all the other added costs. You will need to get a MultiStream CableCard from your cable company and they most likely aren't free. Mine is $2.85/month, and make sure when the technician comes out to install it, that it needs to be a MultiStream CableCard and not a Single Stream. Single Streams will not work with this box and you'll just have to wait longer for your box to start receiving digital channels. Also you'll need to get a service plan with TiVo. Tivo has monthly plans starting at $15/month (add that to the cable card and now you're not saving any money because it now cost as much per month for the TiVo as your CableDVR did), or you can choose quarterly, yearly, or get it over with with one payment. If you going for cost, you mind as well just pay it off all together right away. So, $299 for the DVR + $399 for the lifetime service plan =$700 one time charge. Now do the math. 700 divided by 17 is about 41 months. It will take 41 months to match what you're paying for with your cable DVR. Hence, if you're going for cost, don't plan on upgrading the box for a long time, because you're just going to be losing money.
Winner on Cost: Both- Depends if you're okay on keeping a box for about 4 years or not without an upgrade.
Time: The time to get a TiVo fully functional is a process that takes weeks. You need to have your TiVo set up and ready to go before the cable guy comes out to install the cablecard. Then after your cablecard is set up, as long as you don't live in a Switched Digital Video (SDV) area, you're ready to go. If you live in SDV area, you'll need to sign up for a Tuning adapter through your cable company (their free if you have Time Warner Cable). Mine will be shipped to me when one comes available, hence I don't have it yet. Without this box, you won't be able to watch all your channels. SDV works by turning TV streams off that are not in use, so if no one is watching BBCHD, and you want to watch it on your TiVo box without the Tuning Adapter, you won't be able to watch it. Call your cable company to see if this is needed if you think about going this route.
Also, the TiVo takes a long time to download the guide and set your channels on initial set up, so don't be in a hurry. It takes about 1.5-2hrs for the TiVo to install everything.
Winner on Time: Cable DVR
Content: I think TiVo wins this category big time. With Amazon on Demand, as well as HD streaming from Netflix, its really nice. The only problem is that if you subscribe to premium channels like HBO, Cinemax, Showtime, or Starz, you're not going to get their On Demands like standard cable customers get for free with their subscriptions. Amazon On Demand has more choices and better prices than Cable On Demand. Their have been reviews on here that say you can not watch your Amazon On Demands right when you order it...this is false. You have to give it about 2-3 min to download enough content, then you'll be able to start watching it (as long as you have high speed Internet about or above 7Mbps).
Winner on Content: TiVo
Interface: I'm very partial to both interfaces. My Cable DVR has a nice looking interface, but its harder to navigate all the settings and options. The TiVo interface is rough. The guide isn't a clear as I would have thought for an HD Box. You can see the letters are fuzzier than HD quality should be. Both boxes fail at using the remote to search for programming. It takes forever to type in a show, or log into YouTube off the TiVo. I wish either one would develop a Wii concept for better interaction. The TiVo's is better at interacting with you. TiVo will help you find suggestions for your programming you like with the ratings on which you give each show. Plus, you can choose what to record off of TiVo's website, which is really nice. I know the cable companies will soon be coming out with this, but as of this review, they aren't out yet.
Winner of Interface: Tivo
Extra Features: So, each box has its special features. My Cable DVR has Caller ID on TV which is really nice and can't be done on the TiVo. Also, Cable On Demands and Pay Per Views will not work at all on a TiVo until they become Tru2Way compliant. TiVo's extra features include access to online vendors like YouTube and Netflix. The other really nice thing that TiVo comes with is the ability to transfer your recored shows to your computer so you can burn them to DVDs if you so wish. This is a very nice feature to have especially when you do networking like me. So, if you can give up Caller ID on TV and your Cable On Demands, then you'll be fine with the TiVo. Also, TiVo does have multi room viewing, but you'll need to have multiple TiVo's in order to do this.
Extra Features Winner: TiVo
Customer Support: Either way, if you have to contact either the Cable Company or TiVo for customer support due to technical issues, you'll probably won't be happy. We as Americans want our stuff fixed and working now, not until the box can be replaced or a tech to come out. So, you'll have to put these grudges aside for now. Remember, you own your TiVo box. After you buy it, you're responsible for it. You break it, its your fault. TiVo will be more than willing to help you with your box issues, but if it is broken by a power surge or a natural disaster in your house, its your fault, not theirs so remember that before you call up and and start screaming. If you have your Cable DVR, if anything ever happened to it, its owned by the cable company. They'll take their box back and give you another, normally within a days notice.
Winner of Customer Service: Cable DVR
So, in summery, its about a 50/50 match. If you prefer light monthly costs, Time, and Support, its better to have the Cable Company's DVR. If you prefer on the Interface, Extra Features, and not upgrading your box for 4 years, then the TiVo is a good direction to go. All in all, I give this box 3/5 stars and if you do decide on getting it, I hope you enjoy yours as much as I do mine.
973 of 1,046 people found the following review helpful
Previously not eligible for Lifetime Service before May 19th, 2011. No parental controls in HD Menus
November 20, 2010
Amazon Verified Purchase
**** UPDATED: March 26th, 2012 ****
1) After my original review was written I was contacted by TiVo executive customer service that wanted to offer me the chance to purchase Lifetime service on my new Premiere. But I'd already shipped it back to Amazon. I did get the name and number of the gentleman who contacted me though, who promised they would make good on the offer if I changed my mind in the future. At the time I was doing a number of major household renovations, but I did eventually buy a Premiere in March, 2011, and TiVo Executive service allowed me to purchase the Lifetime service. I was NOT allowed to transfer it from my old Tivo, but I was able to sell that unit so it was a decent deal.
2) On May 19th, 2011, Tivo revised their Payment Plans policy to allow TiVo Lifetime service to be purchased on "retail" units for a $499 price-tag.
3) I've been using the Premiere XL for just over a year now and it's a reliable unit, with all the usual TiVo service offerings. The biggest disappointment about it is the HD (Hi-Def) support for the interface. Only the main menu and a few sub-menus are presented in HD. For many functions you use routinely including seeing up Season Passes, Wishlists, changing settings and more, it switches back to SD (Standard Def) menus, which actually slows things down since you have to wait for the TiVo to switch resolutions and of course your TV or AV Receiver to catch-up. They came out with a recent new software release that does expand the HD support a bit but really, it's absurd how much of the old interface system is used (probably around 75 to 80%). Also, when you have HD menus activated, absoilutely NO PARENTAL CONTROLS ARE AVAILABLE. That's right, No KidZone and not even the basic Parental Controls!! I was pretty stunned by this. Since I have a child who prefers to use KidZone and I don't want them just randomly watching whatever happens to be on, I just keep HD menus turned-off. You can still record and watch HD programming using the SD menus, so it's not a total loss. But it is very important to realize when buying the HD Premiere you realize that the HD menus are superficial layers and that if you have kids, you probably won't be able to use them anyways.
(Switching between HD and SD menus is moderately tedious as well because if you do have Parental Controls you have to turn them off before you can switch to HD)
All that being said, I've changed my rating from 1 star to 4 stars. TiVo did finally change their policies (I wasn't aware of it sooner), and I've had the unit for a year and it's performed fine. We get plenty of use out of it.
####################################################################################################################################################################
We're longtime Tivo users and have always gotten Lifetime service (aka Product Lifetime Service aka PLS) on our Tivo units. I'm a big fan of the Tivo interface and features, the reliability of the units, etc.
What Tivo and Amazon have done here, however, is a shameless bait-and-switch that is going to have me filing a complaint to the FTC, writing off to Consumerist and of course leaving this one-star review.
When I tried to activate the new HD Tivo, I was only offered one option: A 1-year subscription at $19.99 a month. Period. Nothing else.
- I can't pre-pay for a year, even at full price
- I can't commit to more than one year
- I can't go month-to-month AT ANY PRICE
- I can't add Product Lifetime Service, not even at the full $399 price
Even as an existing Tivo customer, I'm given NO other option. Hell, I can't even transfer my existing PLS to the new unit, SOMETHING I AM WILLING TO PAY MONEY FOR.
Me : "Hey Tivo, do you want $400?"
Tivo: "DERP"
Me : "No, really, I want to give you a bunch of my money. Here, take this wad of cash--"
Tivo: "DEEEEEEEEEERRRRRRRRRRRRRP!" *sets cash on fire*
When I talked to Caitlin in Tivo's Activation department, she said that all of the units sold at these reduced prices (i.e. through Blockbuster, Best Buy, Amazon, etc) are ineligible for anything but the crappy, single service rate. It is part of a promotion being done during the holidays, which ends Dec. 31st, 2010. Caitlin also said that Tivo "may" offer other options after the 1 year commitment is up, but I am absolutely not going to buy into that without a written guarantee that I would be able to get PLS.
I will add that Caitlin was at all times professional and courteous, and I could tell from her tone that she's had to deal with more than a few stunned customers like me.
I am also very annoyed at Amazon.com for deceiving customers. No where in the description of the item or during the purchasing process was I told that I could only do a monthly plan. Under technical specifications, they merely say "Monthly service plan required". Well yes, of course you must have a service plan to use a Tivo. But what they actually mean is "ONLY MONTHLY SERVICE PLAN AVAILABLE". Tivo's own website also glosses over this, except buried deep into the payment plans option:
################################
2.1.2 When purchasing a TiVo Premiere box from a third party retailer at $99.99 (includes an instant $200 savings off MSRP) for the TiVo Premiere box or $299.99 (includes an instant $200 savings off MSRP) for the TiVo Premiere XL box, you may only subscribe to the TiVo Service on a monthly basis for $19.99 a month with a one (1) year commitment (renews monthly after one year).
################################
More than likely I will be returning this unit to Amazon, as it is completely useless to me. I may consider going through Tivo's upgrade program, but I will also be considering going to the DVR service offered by my cable company. After all, I was already planning to upgrade to digital cable and the DVR will be built into the cable box, and it'll only cost me $7 or $8 a month. I stand to save $230 that way.
In summary, if you buy this highly-discounted unit you will HAVE to pay an additional $240 over the course of one year in $19.99 increments. No other option exists, even if you are already a Tivo customer. And you have no guarantee you will EVER be allowed to get Lifetime Service, EVER.
1) After my original review was written I was contacted by TiVo executive customer service that wanted to offer me the chance to purchase Lifetime service on my new Premiere. But I'd already shipped it back to Amazon. I did get the name and number of the gentleman who contacted me though, who promised they would make good on the offer if I changed my mind in the future. At the time I was doing a number of major household renovations, but I did eventually buy a Premiere in March, 2011, and TiVo Executive service allowed me to purchase the Lifetime service. I was NOT allowed to transfer it from my old Tivo, but I was able to sell that unit so it was a decent deal.
2) On May 19th, 2011, Tivo revised their Payment Plans policy to allow TiVo Lifetime service to be purchased on "retail" units for a $499 price-tag.
3) I've been using the Premiere XL for just over a year now and it's a reliable unit, with all the usual TiVo service offerings. The biggest disappointment about it is the HD (Hi-Def) support for the interface. Only the main menu and a few sub-menus are presented in HD. For many functions you use routinely including seeing up Season Passes, Wishlists, changing settings and more, it switches back to SD (Standard Def) menus, which actually slows things down since you have to wait for the TiVo to switch resolutions and of course your TV or AV Receiver to catch-up. They came out with a recent new software release that does expand the HD support a bit but really, it's absurd how much of the old interface system is used (probably around 75 to 80%). Also, when you have HD menus activated, absoilutely NO PARENTAL CONTROLS ARE AVAILABLE. That's right, No KidZone and not even the basic Parental Controls!! I was pretty stunned by this. Since I have a child who prefers to use KidZone and I don't want them just randomly watching whatever happens to be on, I just keep HD menus turned-off. You can still record and watch HD programming using the SD menus, so it's not a total loss. But it is very important to realize when buying the HD Premiere you realize that the HD menus are superficial layers and that if you have kids, you probably won't be able to use them anyways.
(Switching between HD and SD menus is moderately tedious as well because if you do have Parental Controls you have to turn them off before you can switch to HD)
All that being said, I've changed my rating from 1 star to 4 stars. TiVo did finally change their policies (I wasn't aware of it sooner), and I've had the unit for a year and it's performed fine. We get plenty of use out of it.
####################################################################################################################################################################
We're longtime Tivo users and have always gotten Lifetime service (aka Product Lifetime Service aka PLS) on our Tivo units. I'm a big fan of the Tivo interface and features, the reliability of the units, etc.
What Tivo and Amazon have done here, however, is a shameless bait-and-switch that is going to have me filing a complaint to the FTC, writing off to Consumerist and of course leaving this one-star review.
When I tried to activate the new HD Tivo, I was only offered one option: A 1-year subscription at $19.99 a month. Period. Nothing else.
- I can't pre-pay for a year, even at full price
- I can't commit to more than one year
- I can't go month-to-month AT ANY PRICE
- I can't add Product Lifetime Service, not even at the full $399 price
Even as an existing Tivo customer, I'm given NO other option. Hell, I can't even transfer my existing PLS to the new unit, SOMETHING I AM WILLING TO PAY MONEY FOR.
Me : "Hey Tivo, do you want $400?"
Tivo: "DERP"
Me : "No, really, I want to give you a bunch of my money. Here, take this wad of cash--"
Tivo: "DEEEEEEEEEERRRRRRRRRRRRRP!" *sets cash on fire*
When I talked to Caitlin in Tivo's Activation department, she said that all of the units sold at these reduced prices (i.e. through Blockbuster, Best Buy, Amazon, etc) are ineligible for anything but the crappy, single service rate. It is part of a promotion being done during the holidays, which ends Dec. 31st, 2010. Caitlin also said that Tivo "may" offer other options after the 1 year commitment is up, but I am absolutely not going to buy into that without a written guarantee that I would be able to get PLS.
I will add that Caitlin was at all times professional and courteous, and I could tell from her tone that she's had to deal with more than a few stunned customers like me.
I am also very annoyed at Amazon.com for deceiving customers. No where in the description of the item or during the purchasing process was I told that I could only do a monthly plan. Under technical specifications, they merely say "Monthly service plan required". Well yes, of course you must have a service plan to use a Tivo. But what they actually mean is "ONLY MONTHLY SERVICE PLAN AVAILABLE". Tivo's own website also glosses over this, except buried deep into the payment plans option:
################################
2.1.2 When purchasing a TiVo Premiere box from a third party retailer at $99.99 (includes an instant $200 savings off MSRP) for the TiVo Premiere box or $299.99 (includes an instant $200 savings off MSRP) for the TiVo Premiere XL box, you may only subscribe to the TiVo Service on a monthly basis for $19.99 a month with a one (1) year commitment (renews monthly after one year).
################################
More than likely I will be returning this unit to Amazon, as it is completely useless to me. I may consider going through Tivo's upgrade program, but I will also be considering going to the DVR service offered by my cable company. After all, I was already planning to upgrade to digital cable and the DVR will be built into the cable box, and it'll only cost me $7 or $8 a month. I stand to save $230 that way.
In summary, if you buy this highly-discounted unit you will HAVE to pay an additional $240 over the course of one year in $19.99 increments. No other option exists, even if you are already a Tivo customer. And you have no guarantee you will EVER be allowed to get Lifetime Service, EVER.
Most Recent Customer Reviews
Great little box!
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Spend the extra on a real DVR
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