Customer Reviews

Tike Tech Single City X4 Swivel Stroller, Pacific Blue

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I initially thought this was a very sturdy, long-lasting stroller. I had to have it replaced (through the retailer, who apparently ate the cost) once because of a defective wheel. It wasn't long before I realized the basket on the new stroller was defective, unusable. I have tried for months to get it replaced through the company, which is located in Canada. When they finally responded to emails, they expected me to pay to have it shipped to Canada, wait for several weeks until they could find someone to repair it and ship it back as they "don't keep them in stock". I explained to them I was trying to just have the basket replaced rather than the whole stroller in an effort to not waste resources. They apparently don't care about that. I then explained it is not the responsibity of the customer to have to pay to have a defective part replaced and told them I will be having the whole stroller replaced - again. They promised to replace the basket. That was almost a month ago. I emailed again, as usual they don't respond. I contacted the retailer a few times, they tried several times to get through to the company but got no answer (?!). They confessed they are bewildered by the lack of customer service, even to retailers and cited comparisons to other stroller companies that "are right there". The problem with Tike Tech company is they are capable of creating a good stroller, but they don't seem to have any quality control so defective products go out the door. Since they don't have a working customer support, and no incentive to keep customers, there is no way to remedy these defects. According to the retailer, they are out of touch with the customer. I make this clear as it inevitably means this company is heading towards closure and you'll be stuck with a potentially unsafe stroller.