Most helpful critical review
6 of 6 people found the following review helpful
Don't Waste Your Money!!
on January 30, 2013
I purchased my V850 roughly 6 months ago and only used it to seal meat so it definitely was NOT being over used! For the first 6 months everything was great. But yesterday it quit working. I had just sealed a bag of ground round, and when I went to seal the bottom of another bag (so I could put meat into it), the machine sounded like it was working, but it didn't shut off. I ended up having to hit the "cancel" button and when I opened the unit to take the bag out, it hadn't sealed. It turns out the heat strip never got hot.
I called the customer support line for the unit and when I told the gentleman on the other end of the line about my problem he immediately told me that he knew EXACTLY what the problem was and that I needed to replace the rubber gasket. When I asked him how he knew this he told me it was because of the model number. According to him, the units you have to push on, regularly fail because of the gasket. It might have been nice if I had known this BEFORE I purchased the unit! In the end I had to pay $8.95 to have them ship me a new gasket. Hopefully it will get here soon.
(UPDATE)...My gasket got here and (as predicted by other reviewers!) my unit STILL didn't work! It seems the manufacter tries to sell a new gasket to anyone who calls them when their heat strip doesn't work! I've also noticed that since I wrote the original review, the company has "revised" the design of the food sealer. Evidently there were a LOT of the original units that had faulty heating units in them. I would strongly suggest that you think twice before purchasing a food sealer made by this company. In my case they did NOT stand behind their product and they sold me a useless gasket when they knew the actual problem was their faulty design!
Let the buyer beware...!