on November 8, 2013
Item pictured is not what was sent. The customer service was good; however the item sent would have never worked on a 55" Television. I did receive a 20% discount on the item and used it for a small 32" tv in the house. One star rating due to wrong and misleading item. I would give 4 stars to the company for responding within an hour of being notified and offering to discount the item or have it returned at no charge.