3 of 3 people found the following review helpful
on December 29, 2012
Size Name: 6Color Name: RedVerified Purchase
My son saw the red "bubble coat" on several different commercials and kept saying he "hoped he had one." He's 4, hence the "I hope I had one of those" instead of "wish". He received it for Christmas and was very happy.
I tried it on him, it fit, it is true to size, so I ripped off the tags. The first time I buttoned it, the bottom button ripped through the material and broke, so now the bottom button doesn't work and a few others feel loose. I hope mine was a freak type deal, but I am extremely disappointed in the quality and workmanship of this coat. However, as far as the coat goes, it fits great, it has the cuffed inserts around the wrists so cold air doesn't blow up the arm holes. The hood is detachable and easy to remove, and the coat zips and buttons for extra warmth. It isn't bulky but it is thick. Other than the button falling off and the others feeling loose, the coat is great. I hope I can exchange it painlessly, but I'm not holding my breath, nothing is ever simple when returning items it seems.
1/1/13: I am updating this review because I decided to contact Amazon about this product being defective. I wasn't sure if they'd help since I had taken the tags off and threw away the packing slip (although you can easily reprint them online), and returns are normally a huge hassle; I live in a secluded area that is about 20 miles from a post office, basically I really hate having to return stuff.
I utilized the chat function and was connected with Disha. I explained that this was a Christmas present for my son, it seemed fine, we took the tags off, but the first time I buttoned it, the bottom button ripped off leaving a big hole in the coat and several others were loose. Timberland is a trusted brand, so I was surprised and disappointed in the poor workmanship. Also, I had cleaned out his closet and given every coat and jacket he had to a program here for needy children without coats. So, this was his only coat for now (his birthday is soon and he's getting another one for his birthday, but it hasn't shipped yet). I figured I'd have to return this one, wait for processing, then get my replacement 2 or 3 weeks later, meaning I'd have to buy an interim coat.
To my surprise and extreme pleasure, Disha offered to have UPS pick up the defective coat at my house, all I had to do was box it up, I didn't have to print a label or anything, UPS will have that for me. Also, I was told the new coat would arrive by standard shipping (about a week), but when I explained this was my son's only coat at the moment and I'd have to buy an extra for him to wear about 4-5 days until the new coat arrived, I asked if it would be possible to get expedited shipping, and I was granted my request without hesitation. So, it looks as if my new coat will arrive the same day my defective coat gets picked up.
Kudos to Amazon for their stellar customer service. If given the option when buying an item, I would choose "order fulfillment by Amazon" because of this experience alone, I will continue to be a loyal Amazon customer. Very few companies have customer service skills anymore and I'm more than happy to say Amazon certainly does, and has excellent service at that. I originally rated this purchase 1 star but am upgrading it due to the quick and easy return and replacement of my item.
2 of 2 people found the following review helpful
on December 5, 2012
Size Name: 4Color Name: RedVerified Purchase
Looks cute, warm enough without being bulky, so my 3.5 year old son doesn't complain about wearing this. Bought a size 4 and it fits well, true to size. Over all this is a good jacket for a reasonable price. I would recommend this purchase.
1 of 1 people found the following review helpful
on December 10, 2012
Size Name: 5Color Name: RedVerified Purchase
Perfect! Fleece lined with elastic cuffs to keep snow out. It has a quality, durable zipper. We sent back two London Fog coats with cheap zippers. Nice snap on hood. My son says it's the warmest jacket he's had.
on March 8, 2013
Size Name: 5Color Name: GreenVerified Purchase
MY boy loves this jacket, its super warm and comfy and great in the snow, waterproof so it doesn't soak when rained on or snowed on!