189 of 213 people found the following review helpful
Buying shoes online is always chancy. You can't tell if they fit or not until you try them on. For that reason, Amazon and many other merchants allow free returns. As it turned out the boots were too large for me. I was surprised since I have two other new pairs of Timberland shoes that fit perfectly.
So, I requested a return. The vendor, Frankels of Brooklyn NY sent me an email with return instructions. I was very surprised to find that they charge $10 for a return. Add the $20 UPS charge to ship it back to them and you are looking at a big penalty for online shopping.
But that's not all. Frankels notified Amazon that they shipped my boots (which triggers my credit card being charged) but failed to ship for nearly a week after that. Pretty dishonest.
If you want these boots, check to see if the vendor is Frankels. If it is, go elsewhere.
47 of 53 people found the following review helpful
on November 13, 2013
Instead of repeating the same experience, I'm going to borrow from other reviewers.
Exert from Amazon Review for Timberland Men's 6" Premium Scuffproof Boot by Spain:
Wrong Style - Wrong Leather
"The boot that was sent to me by Amazon is a different leather, and different style #. The different version on Amazon feels like sandpaper, whereas the Timberland style 10061 feels more like suede. Style 10061 has better padding inside and is made in the Dominican Republic. The Amazon version is made in China."
Exert from Amazon Review for Timberland Men's 6" Premium Boot by Alvin Lee:
"Just got around to wearing my Timberland boots ordered from Amazon two weeks back. On closer inspection, the built quality seems to be poorer than those I saw in the retail store. At first I thought it could be due to the different factory it comes from (Those in retail stores in Singapore are made in Vietnam while the one I ordered from Amazon was made in Dominican Republic)."
Exert from Amazon Review for Timberland Men's 6" Premium Boot by "drakenX":
not like they used to be made
"I love timberland boots, I've been wearing them for the past 5 years and overall I was very satisfied with them. However this last pair that I bought disappointed me a bit though. I've had to send them back after a few months because I was getting a very annoying sound from each one on every step I took. The return was easy, and I got my refund. I bought a new pair at a store, and have been wearing them for about 6 months now, but I a starting to get the same sound of one of the pairs. This issue needs solving fast."
Add in all of Timberland one-star reviews given from 2012 to present (November 2013), which make up almost all of Timberland's one-star reviews. The most frequently ranked Timberland boots have many of these bad reviews, which are easily found as they appear among the top reviews for being marked "helpful." So, is Amazon selling counterfeit Timberlands or are we seeing a down turn in the quality of these awesome boots? Timberland and Amazon representatives have stated that the Timberland brand sold on Amazon is a verified Timberland product. If you are in doubt, call Timberland with your product in hand and they can help you check.
On the other hand, the New York Times published an article on June 13, 2011 entitled "VF Corporation to buy Timberland." ([...] Apparently Timberland slipped into tough times around 2006 ([...] then recently, due largely to rising material costs, it took a sharper turn downhill, suffering losses until VF Corporation bought the company in June 2011.
This merger added Timberland to VF Corp's amalgamation of outdoorsy-type brands such as Vans, Lee, Jansport and The North Face. And this big change for Timberland brought other changes by VF Corp, a company driven to make big brands even bigger. The NY Times article reported that "VF [Corp] executives appeared confident that it could wring profits by improving Timberland's business performance, primarily by folding it into the apparel giant's global platform and cutting costs." By the end of 2011, VF Corp "expect[ed] to reap benefits from the Timberland deal."
It appears that Amazon sells the same Timberlands that are sold in retail stores, but that either overall quality or quality control (or both) have suffered in the merger. Based on recent reviews and my recent experience, VF Corp is not sustaining the classic American, well-built, all-day-everyday-boot reputation that the Timberland name earned. Bring back the high standard that the Timberland working boot deserves!
113 of 134 people found the following review helpful
on March 4, 2008
These boots were exactly what my 17-year-old son wanted, but when we ordered his regular shoe size, they were way too big. He needed them for a trip, so we didn't have time to exchange them by mail. He tried on two other pairs at a local sporting goods store, and ended up with a full size smaller than his regular shoe size. I wish that the website had provided advice on sizing.
56 of 67 people found the following review helpful
on November 2, 2009
These are some serious boots. Waterproof, sturdy leather, great traction, etc. The tongue is stitched to the rest of the boot so water can't seep in. The padded ankle is definitely a nice touch. I'm very pleased with the quality overall and would definitely buy another pair when these eventually wear out.
For sizing, I typically wear a size 12 for sneakers (size 11 for Chuck Taylors). I ended up buying size 11.5 and they fit comfortably with room for a pair of thick socks.
17 of 18 people found the following review helpful
on November 20, 2014
Size Name: 9 D(M) USColor Name: Burnt RustVerified Purchase
I don't know what to say, only I can say is that the Timberland boots are great, comfortable and nice.
32 of 40 people found the following review helpful
on May 13, 2013
Size Name: 6.5 2E USColor Name: Black nubuckVerified Purchase
Just got around to wearing my Timberland boots ordered from Amazon two weeks back. On closer inspection, the built quality seems to be poorer than those I saw in the retail store. At first I thought it could be due to the different factory it comes from (Those in retail stores in Singapore are made in Vietnam while the one I ordered from Amazon was made in Dominican Republic)
After wearing it for just 10 days, the heel of my left boot had split open. I cannot believe Timberland would make such a poor quality product under their brand name. Worse of all, the window for return has closed and I cannot get a refund or exchange!
7 of 7 people found the following review helpful
on December 26, 2014
Size Name: 11 D(M) USColor Name: Rust NubuckVerified Purchase
Very comfy, but order a half size smaller than your own size. For instance; of you wear a size 11.5 shoe, order a size 11.
29 of 38 people found the following review helpful
on May 15, 2008
I love timberland boots, I've been wearing them for the past 5 years and overall I was very satisfied with them. However this last pair that I bought disappointed me a bit though. I've had to send them back after a few months because I was getting a very annoying sound from each one on every step I took. The return was easy, and I got my refund.
I bought a new pair at a store, and have been wearing them for about 6 months now, but I a starting to get the same sound of one of the pairs. This issue needs solving fast.
These boots are great for people who like to walk a lot, and not nesecarely walking on concrete. I just hope the quality gets back to where it used to be.
23 of 30 people found the following review helpful
on September 22, 2012
Size Name: 11 D(M) USColor Name: Black smooth
On the fourth time I wore these boots the sole of one separated from the heel, to the extent you can put your finger from inside the boot to outside it. The seller refused to replace them and directed me to Timberland, as they say the boots are "guaranteed waterproof". The local distributor here refused to replace the boots and claimed I had damaged the boots myself. Timberland HQ in the USA sent me the following email "Thank you for your recent inquiry. As a global company we rely on our international distributors to provide service to our consumers outside of the United States in accordance with all regional policies and regulations. Because of this, the distributor in your area is solely responsible for the final resolution of this issue. Unfortunately we are unable to offer additional assistance with this matter." Looks like they want to pay my legal fees when I take them to court.
9 of 11 people found the following review helpful
on December 26, 2011
Outstanding deal from Amazon, purchased the boots for around 65$ on Black Friday (steal of the day). I was debating the basic and premium boots, very happy I went with the premium model. The boots are very comfortable and have the great classic Timberland look. The only possible improvement would be moving production back to great state of New Hampshire as opposed to overseas, noticeable difference in quality.