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Showing 1-20 of 20 posts in this discussion
Initial post: Mar 22, 2010 12:40:40 PM PDT
[Deleted by the author on Jul 7, 2010 11:13:07 AM PDT]

Posted on Apr 2, 2010 4:39:15 PM PDT
[Deleted by the author on Apr 2, 2010 4:43:15 PM PDT]

Posted on Apr 2, 2010 4:49:52 PM PDT
Last edited by the author on Apr 6, 2010 12:05:15 PM PDT
lisasmith says:
Yes. However, they support different DOCSIS levels i.e., 1.1, 2.1.,3.0 depending on the city you live in. In my case, I found out my TWC supplied modem only runs at 1.1 max even though they will support 2.1 in my area. They have not rolled out 3.0 where I live.

In reply to an earlier post on Apr 14, 2010 2:25:04 PM PDT
P. NORRIS says:
I'm in San Diego and confirm that this does not work with Time Warner at this time.

In reply to an earlier post on May 25, 2010 9:08:18 AM PDT
[Deleted by the author on May 25, 2010 9:10:44 AM PDT]

Posted on May 25, 2010 9:10:06 AM PDT
This works FINE with TWC SD, I just installed the modem yesterday.

50% speed increase over what I was seeing (now its 30down/1.8 up, used to be 20down/1.2up on old SB4200 modem). If the tech guy you're talking to doesn't know how to set it up, have your issue escalated to a senior tech -- I had to stay on the phone for about 20 minutes to get it escalated to a person actually knew what they were doing.

This is no fault of the modem though, it works FINE with Time Warner San Diego.

Posted on Jun 7, 2010 8:12:12 PM PDT
Butterfly says:
Just called Time Warner Los Angeles and this modem is now on their updated list which was released 2 days ago.

In reply to an earlier post on Jul 22, 2010 9:17:49 AM PDT
Btbluesky says:
Is that TRUE? I just got off chat session with TW, and they still gave me the old list (SB5101)...and I cannot see the list online.

In reply to an earlier post on Jul 22, 2010 9:19:03 AM PDT
Btbluesky says:
Is that TRUE? I just got off chat session with TW, and they still gave me the old list (SB5101)...and I cannot see the list online.

Posted on Aug 6, 2010 1:11:15 PM PDT
D. Miller says:
Just found this thread. I don't see any updates since 7/22..did it work. I ordered the SB6120 yesterday, after doing the online tech support chat. I live in Cincinnati OH area and on line tech support said it will work in my area...guess I find out next week sometime.

Posted on Oct 4, 2010 5:23:38 AM PDT
Robin says:
Any idea how much faster this is when you have TW Roadrunner Turbo? Is it worth it?? Thanks!

Posted on Oct 4, 2010 5:23:40 AM PDT
Robin says:
Any idea how much faster this is when you have TW Roadrunner Turbo? Is it worth it?? Thanks!

Posted on Oct 5, 2010 7:32:35 AM PDT
Does anyone know if this will work with TWC's triple play (so VoIP) in NYC? If not, is there any way to connect this cable modem to the supplied Arris modem, and use the Arris only for the VoIP? Thank you!

Posted on May 17, 2011 3:44:14 PM PDT
Anyone have experience with TWC North Texas? Do they support this modem? Do they offer DOCSIS 3.0?

In reply to an earlier post on May 18, 2011 6:27:34 AM PDT
Last edited by the author on Jan 25, 2013 1:00:38 PM PST
D. Miller says:
**UPDATE...from my 08/06/10 post. Mine works great with Time Warner Cable here in Cincinnati Ohio. AFTER you connect everything and power it up you will have to call Time Warner Tech Support and give them the MAC address of the new Surfboard Modem otherwise it wont be recognized by their network. Dealing with Time Warner was by far the most frustrating part, it took me a few minutes to get through to the right person in tech support. I got transferred 3 times, when I finally got to "level 3 tech support" (the folks who really know what they are doing) it was up and running in 2 minutes. It's been working fine ever since. BTW the MAC address is on the modem and on the box it comes in, so it's easy to find.

** Jan 2013 UPDATE...Mine died this fall one Sunday AM it just quit working. All the LED's looked normal, but it was sustaining packet loss, at least per the Time Warner level 2 tech. So i am back to leasing for now. After this I am not sure I want to buy another one.

Posted on Feb 10, 2012 10:50:28 PM PST
jbwam says:
So, is your 6120 still working well on Time Warner. Brighthouse cut us of of powerboost if we had a 6120, and it was way slower than a 5120, or even their 5100. Had to take it out.

In reply to an earlier post on Feb 11, 2012 6:03:32 AM PST
D. Miller says:
@jbwam, Yes mine is still working like a champ.

Posted on Feb 12, 2012 1:15:32 AM PST
jbwam says:
They (Brighthouse) cut us to 15M down without warning if we used the SB6120. Of course prior to that I got 60M down with their DOCSIS 3 (lights turn blue on SB6120). After taking out SB6120 to get powerboost back am getting 24down/1.8up for $60.
What's your down/up? (speedtest with a dot net)

In reply to an earlier post on Jan 17, 2013 9:04:02 AM PST
ommy123 says:
Did this work for you? I am in Cincinnati and thinking about purchasing this modem to get around TWC's modem lease fee.

In reply to an earlier post on Jan 17, 2013 9:05:22 AM PST
Last edited by the author on Jan 17, 2013 9:06:01 AM PST
ommy123 says:
Just saw you're updated 05/18 post...you can ignore my question:)

Thanks!
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Participants:  12
Total posts:  20
Initial post:  Mar 22, 2010
Latest post:  Jan 17, 2013


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Motorola SB6120 SURFboard DOCSIS 3.0 eXtreme Broadband Cable Modem
Motorola SB6120 SURFboard DOCSIS 3.0 eXtreme Broadband Cable Modem by Motorola
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