Customer Reviews

TimeWolf 4.0 for 1-50 Employees

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I consider myself fairly knowledgable when it comes to computers, but you need to be more than an expert to get this thing to run. Despite following their 14 point pre-install process, I have never been able to get the program to work after an install without calling their tech support. We even had a professional tech guy setup our server for us and asked him to try to install it while he was here - he was unable to get the program to run.

Ordinarily I wouldn't have a problem with calling tech support, but if you want any help they charge you $55 per incident. That is a lot, considering the software NEVER runs on install and you are forced to call tech support with each new install.

When we purchased our new server, I installed the software and paid $55 for them to help me get it to run. At this time I was told the software "will not run on a domain controller" (despite the fact that it was currently running on our old domain controller). For the time being I left the software running on the old server, but once we had all programs transferred to the new server I contacted support again for help transferring the software to a new client machine that was not a domain controller. Guess what, they want me to pay another $55 because this is a new incident. Apparently being told that I "cannot run TimeWolf on a domain controller" is worth $55.

Once installed it does keep time, although it often hangs for 5-10 minutes when you are trying to log in. I'm not sure if this is an issue with the network or the software, although none of our other programs running on the server hang like this. Leads to frustration when you are trying to clock in or out for the day and, if you are paying people by the hour, this could cost you $$.

Time wolf is a good company with no problems. We used it for many years. Until we started to upgrade our systems. Our former boss lost Our copy so I purchase the new version. WE had problem installing the program so I called help. I found our that they haven't get the bug out with window 7. So I purchased a window xp computer. The company need a on-line help. You must be a window expert to know where to look to turn some buttons that are not turn on. It took weeks to get it to install. Time wolf needs to get more instruction so anyone can do it.