Timeshare Resort Operations: A Guide to Management Practice (Hospitality, Leisure and Tourism) (Hardcover)

by Randall Upchurch (Author), Conrad Lashley (Author)
Key Phrases: timeshare product, timeshare customers, timeshare resort development, United States, American Resort Development Association, Total Quality Management (more...)

Editorial Reviews

Review
"This is a well-written and definitive text regarding the Timeshare Industry. Timeshare Resort Operations is a wonderful resource and I am looking forward to its availability to use it for my new class in Timeshare Administration."
-- Joseph W. Holland, Professor, Department of Hospitality and Tourism, University of Wisconsin-Stout

"This textbook provides a comprehensive guide essential for the timeshare operator. It is a definitive work with relevant examples that will stand the test of time."
-- Tammie J. Kaufman Ph.D., Assistant Professor, Rosen College of Hospitality Management, University of Central Florida

"At long last there is finally a book which effectively describes the origins of the timeshare industry and how it works. This book is useful to timeshare/vacation ownership property owners, developers, university faculty, students and others interested in learning more about the timeshare and vacation ownership industry. There is no comparable repository of reliable information in print about the industry. I highly recommend it for everyone who owns, develops or is thinking about the timeshare/vacation ownership industry as well as those thousands of individuals who work in the industry and who typically know a lot about their company, but less about the industry as a whole. This book can give sales personnel a leg up on competition as it provides the tools necessary to become reliable experts."
-- Robert H. Woods, Ph.D., Professor, Harrah College of Hotel Administration, University of Nevada-Las Vegas


Book Description
The only comprehensive resource on the concepts and theories of timeshare operation

See all Editorial Reviews

Product Details

• Hardcover: 336 pages
• Publisher: Butterworth-Heinemann (January 23, 2006)
• Language: English
• ISBN-10: 0750679042
• ISBN-13: 978-0750679046
• Product Dimensions: 9.1 x 6 x 1 inches
• Shipping Weight: 1.4 pounds (View shipping rates and policies)
• Average Customer Review: 1.0 out of 5 stars See all reviews (1 customer review)
• Amazon.com Sales Rank: #982,978 in Books (See Bestsellers in Books)

Customer Reviews

Most Helpful Customer Reviews

3 of 3 people found the following review helpful:

1.0 out of 5 stars A waste of time, December 7, 2006

By	thesis (Toronto) - See all my reviews

This book is filled with meaningless information. In fact, information is duplicated throughout the book as if to fill empty space. It seems at times the content serves as a commercial for the timeshare industry, and the ARDA association. This book lacks structure, is devoid of substance, and is an example of a simplistic lazy attempt at writing. Not worth my reading time.