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Another loyal Timex Customer sorely disappointed
on September 8, 2011
****I am also sending this to Timex Customer Service****
Like many of these other reviews, I have loved Timex Ironman Triathlete watches for years - ever since I ran my first marathon nearly a decade ago, and the watch dutifully recorded my mile split times. I wore that first watch nonstop for four years - while working out, in the shower, doing dishes, etc. It was wonderfully convenient. Eventually, the strap broke, and I replaced my blue one with a black one (more professional-seeming, since by then I was a college professor and no longer a student!). I had that watch for two years and it was wonderful until the strap broke. I've worn these watches through half-marathons, triathlons, and everyday stuff, all the time. (I am, however, careful to never wear them in hot tubs, because I have heard the heat ruins watches). I've worn the black one to "fancy" events, and I wear these watches so much it drives my much-more-stylish boyfriend crazy that I will not get a "proper" watch.
So on for two more Timex Ironman watches, each one breaking a little faster than the other, until the one I currently own, which I've had for less than a year. After just a few wears in the pool to swim laps, the watch face grew cloudy, and finally the numbers just faded completely.
The watch claims to be water-resistant to 100 meters, which suggests I should be able to wear it swimming freestyle laps. The fact that it is called "Ironman" suggests that it should be able to be worn for triathlons - which always begin with a swimming segment. The fact that these watches seem to be of lesser and lesser quality is highly disappointing. I will no longer be a loyal Timex customer.
Although I do have the original receipt indicating the watch is only six months old, Timex's warranty does not cover "moisture damage":
From their website:
"2) Timex will not provide any warranty service if your watch shows evidence that it has been tampered with, misused, abused, or altered; for example:
- moisture damage sufficient to affect the proper function of the watch;
- damage to the case; or
- visible cracking of the crystal" ([...])
While the last two seem like "evidence that it has been tampered with," a watch that purports to be water resistant to 100 m should be covered in the event that it fails to be adequately water resistant as promised.
Shame on you, Timex. And so disappointing.