Top critical review
12 people found this helpful
Do not buy this product unless you are an expert in computers and eye gaze technology!
on May 28, 2014
This product relies on Tobii’s PCEye technology. Tobii’s web site show this technology working in the car. The fact is I can’t get the product to function properly under the ambient light in my bedroom. To get even minimal performance I have to darken the room. I have ALS aka Lou Gehrig’s disease. I am totally paralyzed and I am on a ventilator. I am totally reliant on this and other Tobii devices to communicate with my family and caregivers. I bought this device on the idea that it would work outside or in the car. That and the fact that it would work on my Laptop as the dedicated Tobii device I use I horribly underpowered. Tobii’s main communication package is called Communicator. They will happily sell it to you for about $600.00. This package includes Quick Talk a text to speech application that I have been using since the beginning. This application is my primary way to communicate. It was unusable in ambient light and so was the Gaze Selection keyboard. After I figured out the ambient light issue I had my wife close the drape and turn off the lights and the Gaze Selection became usable somewhat. But Quick Talk was still unusable. This is a screen capture I sent to Tobii Support showing the issue:
as you can see I am most successful with the GS keyboard in the upper position. Tobii even did a remote session into my computer and tried different configurations to no avail. After working with them about a month I received the following email:
“Dear Ted Swanson:
I have spoken with a number of managers and engineers about your issue with Quick Talk. Thorsten and I have also discussed your situation.
Tobii provides a number of keyboards to our customers because everyone is unique in their abilities to use eye control and in their abilities to use our software. Since you are able to use the Gaze Selection keyboard successfully within Tobii Communicator, this is an acceptable solution to your issue. The GS keyboard works best for you and that is a good thing.
While some people are able to use the Quick Talk keyboard successfully (as you had wanted to), others find Expressive Board, Eye Control ABC, Sono Scribe, and Wordpower keyboards accurate for them. Providing many keyboards and the ability to make one on one's own is a positive feature of our devices because we can reach more people. Gaze Selection keyboard included. All of our keyboards are purposefully not made to be the same so that we can hopefully provide more people with the ability to communicate.
With that said, since you are successfully able to communicate with the GS keyboard, I am going to close this case. Thank you very much for your time and allowing Thorsten and I the ability to remotely log into your device and observe how you use the keyboards.
Have a nice day.
Alec M. Newman”
In other words “We would be happy to sell you another software package that may or may not work, but as far as we are concerned Communicator does not work for you. Sorry about the expense. You are on your own.” In my opinion this is reprehensible behavior for any Company. They seem to operating from the opinion that “A customer’s problem is just that, the customers.” IMO if you buy this product you are on your own.