Top positive review
138 people found this helpful
Nice unit...terrible TT policies and support.
on December 3, 2013
This is the third TomTom I've had. My last one was stolen out of my car in Raleigh, NC. I got a call about a year later from a police detective in DC. They had recovered my unit, but it was evidence in a stolen auto parts case because they used it to track the suspects' travels as they sold or fenced the car parts. In other words, "We recovered your GPS, but don't hold your breath waiting to get it back." I like the features and definitely needed the European maps, as I go there about every other year for a couple weeks. This unit is lightweight and works great. It takes a little while to update the maps ("free updates" actually means four updates/year), but I just let it run overnight to download the new ones. On my first TomTom, I didn't like the mounting system, but I've come to like it a lot better. For one thing, the unit no longer pops off the mount so easily. The only reason I don't give this unit five stars is because of TomTom's absolutely absurd computer interface package, their website, and their policies/support. Remember that my last unit was stolen? Well, guess what? You apparently can't add a second unit to an existing TomTom account...and you have to have an account to get the updates or any other reasonable support. What's more, they told me that I can't replace the unit that's on my account with the new one. In order to add my newly-purchased, entirely legal GPS, I would have to prove that I bought it by sending them a copy of my Amazon receipt, including purchase price. Then, I would have to call them during business hours to have a rep remove my (stolen) unit and add the new one so I could simply use the TomTom management program, much less download any updates. I told them to get lost and just created a second account with an alternate e-mail. But along the way, it took a couple hours and multiple e-mails to figure out why nothing would work on my account and what i had to do to make it work. That's just plain stupid.