Customer Reviews

Tools for Innovators: Creative Strategies for Strengthening Public Sector Organizations (Jossey-Bass Nonprofit and Public Management Series)

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Using the over-used word "creative" as a shield, "Tools for Innovators" rehashes common-sense and stale ideas as exciting new methods for public managers. Current and aspiring managers should avoid this platitude-ridden guide: It will not improve your managerial skills, only waste time.

This book sums up the some popular management tools to be used in public organizations with the intent of helping them to meet citizens demands of highest quality service. Including Strategic Planning, Total Quality Management, Re-Engineering, Benchmarking, Outsourcing, many approachments (or tools) that can be useful in restructuring public organizations are told in this valuable book. Readers who want to understand the basic principles of popular management tools developed for private sector organizations (but can be applied to public sector)should read this book. One of the obvious weaknesses of the book is its cases which were not well-developed.

Overall, I recommend Cohen's book to readers who have spare time.