Most helpful critical review
53 of 66 people found the following review helpful
Want to love it, but significant flaws!
on August 9, 2011
It it now December 22 and I finally came to a solution with Toshiba. This nightmare is finally over, after various tech visits, 2 panel replacements (with the second one being DOA) and a board replacement, and close to 6 months of fighting and arguing with Toshiba I have received a store credit for toshiba-direct. Not as good as a full refund, but I'm glad just to get rid of the thing. During the second panel replacement a helpful tech had the television apart during a repair and informed me the issues I was having was unacceptable and the wiring/connectors they used were the flimsiest and cheapest he had seen. He had to call and request a 3rd panel replacement AND new wiring harnesses to fix issues with the wiring in the set as well. I did not have go through yet another repair, as Toshiba finally agreed to issue a credit and scheduled a pick up for the shipment.
By this point I had already replaced it with a Panasonic Plasma (st30 series) and couldnt be happier!
As mentioend before, I have owned previous Toshiba televisions and not had issues, but be forwarned of their decline in quality.
While waiting for my scheduled home service visit my problem worsened to where the sound and video would cut in and out, and dead pixels started appearing. The last service visit was a joke. After being told by Toshiba and Pinnacle services (the contractor conduct the second repair) that the main board would be replaced, rescheduling the appointment to make sure the part would be in so the tech could conduct the repair, the technician came WITHOUT the part to do a "diagnostic visit" on the television. He concluded the MAIN BOARD and the PANEL needed to be replaced, and he would order both parts.
I called toshiba "Case Managers" immediately after he left. I basically refused to get off of the phone until I spoke with a supervisor, which never happened. First, James was sarcastic, not open to listening to any problem I have, and hung up on me after arguing with me that would do nothing else but schedule another repair visit. That means I would have to stay home from work yet again, and in the meantime be stuck with a faulty television which I had bought new. After being hung up on I called back and spoke with Brianna, who I had the same result with. She was rude, closed off, and acted like I was a bother to interrupt her day. This resulted in me being hung up on again because I wanted to speak to their supervisor and make a complaint against the product AND the way I was being treated by customer service. So I called back AGAIN, and after a few minutes of arguing she finally began to answer my questions. There is a serious lack of any sense of responsibility to the consumer. They both informed me they were the highest level there I could speak to, although James had to put me on hold to speak to his supervisor on my behalf. From a customer standpoint i find this ridiculous, and quite frankly lousy!
I waited a couple weeks, never hearing back from Pinnacle regarding the repair so I called them. They explained only one part has been ordered and after that repair, then they can re-assess and order the panel if needed. The following day I received a follow up call from Pinnacle explaining it would probably be late October before the board was received and they can send a tech out!
I will NEVER buy another Toshiba product and advise all consumers to steer clear! not only is the quality decline unbelievable, but the customer service is a joke!
They obviously don't care about delivering a quality product or a decent customer service experience!
*UPDATED REVIEW FROM 4 TO 1 STARS*
I am so fed up with this television and Toshiba! After having my panel replaced, a wide vertical band started appearing on the left hand side of the screen, just as before. Also, I noticed the sound popping in and out on all of my HDMI inputs. This tv is GARBAGE! I have asked Toshiba to replace the unit since I paid for a NEW tv, but they insist on continuing to send out techs to repair parts. After replacing the LCD panel, the next part to be repaired is the main board. I guess we will see if that fixes the problem. I have had to miss work waiting on repair techs who do not stick to their scheduled appointments (hours late!) and would have rather just stayed with my Panasonic 37 inch (which the 46 inch Toshiba replaced). This is costing me time and money having to deal with this junk product! I NEVER had problems with the Panasonic and I will NEVER buy another Toshiba product again, I advise anyone thinking of buying this TV to stay away and purchase ANY other brand!
*UPDATED REVIEW FROM 2 TO 4 STARS*
Toshiba agreed to change the panel and sent a repair tech to take care of the job. The old panel was obviously defective... HOORAY to Toshiba for providing the replacement so easily, BOO to 6ave for their lousy return policy. It took a little chasing down but Toshiba made it right, no questions asked.
The backlight bleeding and clouding seems to be fixed, no edge-lit LED is perfect but it looks as good as it possibly could. The picture is now even and crisp, and I can enjoy watching movies in the dark again.
The channel lag is still there, but firmware updates seem to have addressed the internet apps freezing and the picture controls reseting. The update also installed skype, which you can use by plugging a webcam into the usb port.
Not five stars due to the channel surfing lag and the initial letdown.
I have owned various LCD TVs, ranging from Samsung to Panasonic to Toshiba. This is my second Toshiba television (my first LED) and I must say I will never buy another Toshiba television again.
To give credit where its due, the color of the picture is great, the design of the tv is sleek and elegant, the 120hz is smooth, and the features/internet capabilities are great. BUT the flaws of the TV itself take away from the potential this TV has.
The backlight bleed is HORRIBLE on this set. The right side of the screen is twice as bright as the left, which is very uneven and distracting. I have turned the backlight to ZERO and it is still very prevalent. during dark shots it looks like someone is shining a flashlight onto the face of the set. It's terribly distracting during dark movies. Forget about watching movies in the dark. The uniformity of the screen is awful.
The internet apps seem great at first, but after a while there have been several lockups and the set will not allow me to access the widgets or the Net TV features. I've had to call Toshiba customer support regarding this, and reset my tv several times. Since then there have been several times that my tv picture settings have suddenly reset themselves, leaving me to recalibrate my picture over and over again.
There is significant lag when changing the channels using the remote. There is at least a 3 second delay between the tuner changing stations and the picture locking in on the set. Its very annoying when trying to channel surf. I've never experienced another tv like this.
I have owned a previous Toshiba television from a few years back. I had ZERO problems with it, this television has opened my eyes to the decline of quality in Toshiba products. I bought this based on my good experience with Toshiba in the past, but NEVER again.
Unfortunately I bought this from 6ave (from their site) and they have ZERO return policy on tv's 37 inches and larger. They defer you to the manufacturer warranty. BUYER BEWARE.
I am currently wrestling with Toshiba's warranty and service department. On Toshiba's end the phone support has been friendly enough and I've been informed a tech will provide onsite assistance but I've been given the run around by Nexicore (the 3rd party repair service). Toshiba has given me several case numbers to contact Nexicore, I have called Nexicore twice and they have no record of any case number for my situation.
I really wanted to like this TV, but I just can't. this is the only TV purchase I have ever regretted. Two stars for the potential the TV had, but its a fail.