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3rd Toshiba Blu-Ray/DVD Player in 6 months! Beware!
on August 3, 2013
Yes, that is right. I am in need of my third Toshiba Blu-Ray/DVD player in six months. Please take my review very seriously.
Within the first two months of use, our Blu-Ray/DVD player started skipping, shutting off and not responding to commands. I contacted Toshiba, and was relieved to learn that they replace all defective electronics through their Acclaims Department and a website called Toshiba Direct. What a joke!
Yes, they replaced my original defective player but they replaced it with another piece of junk. Within months, it also started shutting off, skipping and not responding to commands. As of today, my 3 1/2 month old Blu-Ray/DVD player, does not even play DVD's and only plays about 25 minutes of a Blu-Ray disk without shutting off. This is not an exaggeration!
When I contacted the company recently, I was told that I was out of warranty (two weeks past my 90-day warranty) and there was nothing that could be done for me.
I have spent HOURS on the phone with individuals from Toshiba's acclaims department as well as their customer service department. It has been a pure nightmare and a HUGE disappointment in this brand name product. Because of my experiences, with the products and their customer service, I will never purchase another Toshiba brand electronic again.