Most helpful critical review
71 of 72 people found the following review helpful
Wow - I don't know where to begin- but this thing is a disaster.
on October 18, 2012
Below is a long review, so I'll give you the executive summary: The software for this drive is very buggy - crashes often, and does not perform incremental backups or backup anything automatically. Cloud access enabled by an iPhone app has some cool software but unfortunately doesn't work either. I'm sure future software updates will correct these glaring problems but right now this product does not work. Impossible to map this as a drive at least from the user interface menu. One of the worst hardware products I've ever purchased.
[As background and to hopefully establish a little credibility, I've been setting up, configuring and re-building computers for almost 30 years. I don't consider myself an IT expert, but I'm fairly well versed in hardware and software installations and troubleshooting. I have also installed several NAS backup drives and have configured continuous backups for my household computers.]
After a Western Digital My Cloud Live home backup/cloud drive failed after only 3 months, I thought I'd take a risk on this brand new Toshiba cloud drive, just released in September of 2012. It arrived today and I began set up. I plugged it into my router, turned it on, installed the software, rebooted a couple of times, and the software launched with a cool video congratulating me on my purchase and telling me installation was successful. Then, before the video even finished, up popped:
"Unexpected error! Please re-start program after it closes!"
I would see this message several more times as the evening progressed.
I dutifully re-started the program and it found my drive right away and prompted me to set it up... I followed the onscreen prompts and set up a user name and login password. I also downloaded the Canvio App on my iphone (no mention of this app anywhere, I just searched the app store thinking that for remote access there must be an app) and it immediately found the Canvio, and had a really cool interface that would make playing video and music easy.
The desktop software for your PC (Mac is not supported according to the FAQ's on their support site, but is supported according to the user manual, so who knows?) music, video, photo, backup, files, upload. I decided to first test the backup functionality and quickly found that the ONLY OPTION FOR BACKUP IS A FULL SYSTEM BACKUP. And this is a snapshot in time - the software does not run in the background and update your system files - it creates an image and that's it. No incremental backup. And there is NO option to backup specific folders or files only. A call to the support line in a land far away gave me a person named "Mark" who said that only a full system backup is possible.
OK, I thought, well I'll use backup software and map the Canvio and backup that way. "Mark" said that there are no instructions to do that in the user manual or in his training. All he could do was offer to issue a return merchandise authorization.
So backup: not useful. (In the midst of this, the program crashed a few more times and had to be re-started).
I had decided to return this to Amazon already but thought I better check out the Cloud capability since Toshiba bills this as a personal cloud more than a backup (even though there is a backup option on the software menu). The program crashed a few more times as I uploaded one video to the cloud drive. One. Thirty minutes later it is still not showing up on the "videos" tab of the software and there was no confirmation or error message as to whether that video uploaded. (The manual did say there could be a lag when uploading many files, but this was just one 700mb file).
I decided to test the full system backup of my root drive (only option) and the software began backing it up - at 17 mb/s initially and then quickly dropping to 7.3 mb/s despite a 1 GB connection confirmed on the settings status tab. The timer showed about 2.5 hours to backup 70 gb.
It's always dangerous to post a review like this one - people don't like reading negative reviews and the "not helpful" ratings will be high on this one. I always assume one-stars are written by either people who work for a competitor or else people who don't understand how to operate the product they've purchased. I guess I'd fall into that latter category because this thing is a mess. I am surprised a company like Toshiba would even release it. Buyer beware!!
Hope this does help....