Top critical review
60 people found this helpful
All USB Ports Shut Off Intermittently, Otherwise a great product
on May 13, 2012
At first I loved this product. It looks great and was simple to setup. I skipped the outdated CD included in the box immediately got it working using their latest driver software from the Toshiba website. My setup included 2 external monitors, a 1GbE wired network, and a set of stereo speakers. I also had a USB keyboard and mouse (both Microsoft branded) connected to the dock and the dock was connected to my new Dell Ultrabook XPS 13 via USB 3.0 (Win 7 x64 Ultimate SP1 w/ all latest drivers and Windows updates).
Sadly I discovered that every 10min - 4hrs all USB ports on the dock shut off rendering my keyboard and mouse useless until I unplug the dock's USB 3.0 connection from my laptop. This immediately fixes the problem (all USB ports power on). Next I plug the dock back into my laptop and I am good for another 10min to about 4hrs. . .rinse and repeat. A few times I could go for 1 or 2 days of continual use, but inevitably the USB ports on this dock always power off. The monitors, network controllers, and audio all are stable and work well all the time. Its just the integrated USB hub that are causing me problems.
As I can't keep this thing operating with just a keyboard and mouse connected (I haven't even tried hooking up the printer, scanner, USB backup HDD, etc) I am returning it. I will buy the Targus ACP70USZ that is now recommended on the Dell Ultrabook ordering site instead.
FYI, I attempted to contact Toshiba tech support for help. The technician on the phone was friendly, but unable to help me beyond the basic troubleshooting steps on their web FAQ. She suggested I contact Toshiba support by email to escalate the issue to Toshiba engineering. I did this but I never even received an auto-responder to acknowledge that my email was received. Unfortunately they have no way to contact them via web form so my email may have ended up in someone's SPAM folder. Oh well. I would have really liked to have continued using this product but my 30 days is up and its now time to make a return.
If anyone out there is having the same issue then I hope you will find some comfort knowing you are not alone.