Most helpful critical review
39 of 43 people found the following review helpful
DO NOT BUY TOSHIBA THROUGH WEGOTBETTERDEALS.COM
on February 24, 2005
My experience with this unit echoes everything else you've read here. I made the mistake of buying this item "factory standard" refurbished, and obviously, all the company did was re-package a damaged product. The DVD player simply doesn't work and any slightly competent repairman would know that upon inserting a DVD. I ordered this unit two weeks ago, paid for it, and here it sits in my apartment, as it's now my responsibility to package it up and bring it to a UPS store. Easy shipping was half the reason I bought it online in the first place, not to mention the extra $30 it cost to have it delivered. The thing weighs 30 lbs., I don't have a car, and there's no UPS shop within a mile of my house. Basically, this is a $140 paper weight. It will be weeks before I have a TV, these guys are not being helpful, and surely, whomever buys through them next will get this defective TV/DVD unit; Don't let it be you.
Here's the response I got from Wegotbetterdeals.com when I told them the defective DVD player was coming back COD (Note the hillbilly spelling) :
Sorry. That's how it works.
We have done what we can do. The refurbisher that owns the warranty has done what they can do. You choose to take another route. Not our fault.
Yes the package will be refused. As per the Amazon return policy you are
responsible for returning the unit. It also states that it must be
postmarked within 7 days of receipt. You are long from both. <NOTE: THAT'S NOT TRUE, IT'D BEEN THREE DAYS, AND ONLY BECAUSE OF THEIR STALLING.> Remember you paid Amazon not us. By the way. We will be glad to forward all of the emails that we have sent you, the refurbisher has sent you and all of yours showing that we did as what you stated " as promised ". <NOTE: "Promised" WAS A REFERENCE TO ONE THING THEY DID, NOT ALL.>
You have no leg to stand on. You purchased under terms and agreements with
Amazon and I guess that you think that you can make up your own rules. Well
unfortunately life does not work that way. Maybe in your little world you
think it does but you are sadly mistaken.
Here is Amazons return policy. Read it before you send us an other unrelated
full of BS email.
"If necessary, you can return your item to the seller for a refund. Please
note that items purchased from Amazon Auctions or zShops sellers need to be
returned directly to the seller and not to Amazon.com.
To be eligible for a refund, you must return your item to your seller in the
same condition you received it, and the return must be postmarked within one
week of receipt. Shipping and handling charges for returning an item are
borne by the buyer."
You can do what ever you choose with the product. It is your to keep.
Have a nice life looser.
Top Brand Names at Rock Bottom Prices
PS: We'll be sure to leave just the right type of feedback on Amazon as well so there are no other sellers that have to deal with the worlds last Neanderthal.
And don't bother replying to this email as your address is now consider to be junk.
<AFTER NUMEROUS REQUESTS, I COULD NOT GET ANYONE'S NAME. DON'T DO BUSINESS WITH THESE PEOPLE. WE'RE NOW FIGHTING THROUGH MY CREDIT CARD COMPANY, BECAUSE APPARENTLY THAT'S HOW THEY OPERATE.>