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3 of 3 people found the following review helpful:
1.0 out of 5 stars
terrible tech support, January 6, 2004
By A Customer
This review is from: Toshiba Satellite 1955-S805 Laptop (2.53-GHz Pentium 4, 512 MB RAM, 60 GB Hard Drive) (Personal Computers)
Toshiba may make good products, but their support is the worst i have ever come across. They have lost my laptop for over a month now and do not care a lick about it. They're tech support team is in Turkey and they dont care a thing about anybody. They kept hanging up on me and refused to help me saying it will take some time. When i called back- no one knew anything and had zero updates. DO NOT BUY TOSHIBA PRODUCTS! Get a Gateway or Dell instead...two companies that actually care about their customers.
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3 of 3 people found the following review helpful:
1.0 out of 5 stars
Toshiba Satellite Laptops, December 1, 2003
By A Customer
This review is from: Toshiba Satellite 1955-S805 Laptop (2.53-GHz Pentium 4, 512 MB RAM, 60 GB Hard Drive) (Personal Computers)
Keep away from it. I bought my laptop about 18 months ago. First the power adaptor blew up within first 6 months. Then keyboard and on-off switch were gone. Everytime, when I called them Toshiba service was very indifferent to my troubles. It took about a week to fix the problem. Since, they are big on COMPANY POLICIES they can not give a replacement adaptor or a keyboard until they get one in. COMPANY POLICIES are the big words for the representatives. Recently, the built in mouse was gone and DVD/CD combo drive was broken as well. Could be a motherboard problem. Now, they claim that since warranty is only one year, I have to pay for the repairs. I have already spent £150 to get a spare adaptor, an external keyboard and a mouse.
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2 of 2 people found the following review helpful:
1.0 out of 5 stars
AVOID THIS COMPUTER AND TOSHIBA!!!, April 11, 2004
This review is from: Toshiba Satellite 1955-S805 Laptop (2.53-GHz Pentium 4, 512 MB RAM, 60 GB Hard Drive) (Personal Computers)
I bought this computer and within 6 months the motherboard needed replacing - it has now been in the shop for two months waiting on Toshiba to ship the replacement motherboard ($700 for the part and $200 for the service). Each week, the date of arrival of the motherboard changes and I have since bought another computer as I have no idea when (if ever!) Toshiba will supply the part. Considering the cost of the computer, I am irate that the repair is both so costly and so time-consuming. I will never buy a Toshiba product again, and suggest you pass on this problematic machine.
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