Toshiba Tecra 9000 (1.2-GHz Pentium III, 512MB RAM, 40GB Hard Drive)

by Toshiba

Product Details

• Shipping Weight: 12 pounds
• Shipping: Currently, item can be shipped only within the U.S.
• ASIN: B00006AG7F
• Average Customer Review: 2.6 out of 5 stars  See all reviews (5 customer reviews)
• Discontinued by manufacturer: Yes
• Date first available at Amazon.com: June 21, 2002

Customer Reviews

Most Helpful Customer Reviews

1 of 1 people found the following review helpful:

1.0 out of 5 stars The worst notebook I have ever used., December 17, 2003

By 

"pk88" (Wisconsin, USA) - See all my reviews

This review is from: Toshiba Tecra 9000 (1.2-GHz Pentium III, 512MB RAM, 40GB Hard Drive) (Personal Computers)

It was a nightmare dealing with Toshiba. Over the first year, Toshiba replaced the i/o board twice, hard drive twice, and memory module once. On my last repair, I had to spend a week on the phone before Toshiba sent me a repair box. Toshiba didn't fix the problem the first time, not the second time either. I didn't want to waste another week on the phone and another week or two before getting the notebook back (so much for Depot Express service) which might not even be functional. So I gave up and bought a new laptop from another brand.

You don't have to hold my words for it. Check out Toshiba company report at http://www.bbbsouthland.org/index.cfm

If you enter `Toshiba America Information Systems' to see the BBB company report. You will see the following quote

"We rate this company as having an unsatisfactory business performance record based on a pattern of unresolved and unanswered customer complaints.

Complainants allege defective merchandise and failure to honor warranty claims. Many customers who purchased Toshiba Laptop computers claim the units have an overheating problem due to malfunction of the cooling fan. Other complainants allege delays when computers are sent to the service department for repairs. Some report their computer has been returned two or three times for the same problem, or, that repairs performed did not remedy the problem.

The company responds to some complaints by offering additional repairs, or explanations of warranty provisions. Some complaints are unresolved, meaning customers are not satisfied with the company's response. Many other complaints remain unanswered.

The Better Business Bureau does not endorse, recommend or disapprove of any company, product or service."

Think twice before buying a Toshiba brand.

1 of 1 people found the following review helpful:

5.0 out of 5 stars Good computer overall., August 3, 2002

By 

TODD BRENNAN "customer" (San Francisco, ca United States) - See all my reviews
(REAL NAME)   

This review is from: Toshiba Tecra 9000 (1.2-GHz Pentium III, 512MB RAM, 40GB Hard Drive) (Personal Computers)

The machine works well. Fast, quite processor. Keyboard has a good feel. Slim docking bay is a key item. Sound qaulity is excellent and screen is bright. My main complaint is with the customer service which is not very familiar with their products.

4.0 out of 5 stars 3 years with my Tecra 9000...and still going..., October 28, 2004

By 

M. Palmer "mp_news" (Brookings, OR United States) - See all my reviews
(REAL NAME)   

This review is from: Toshiba Tecra 9000 (1.2-GHz Pentium III, 512MB RAM, 40GB Hard Drive) (Personal Computers)

It is small,lightweight and has WiFi: 802.11b. When I got it, it had Win2000 Pro and 256M of RAM. I subsequently upgraded it to XP Pro and 1024M of RAM. Helped somewhat.

It worked great for the first 2 years. Beat all the other notebooks that I've tried. The hard drive decided to die @ 2 years. I sent it in...AFTER I bought a replacement. 8 weeks later it came back. Hard disc was fixed, the CD/DVD drive was broken as well as a few other things. I Returned it. Got it back 4 weeks later. It's been working well ever since.

The good news was that they DID get it fixed and for FREE. Bad news is that talking to the Customer Service Reps (CSRs) will give almost anyone a migraine headache in minutes. I'm reasonably sure that a couple of the CSRs put me on hold then went for dinner or breakfast in hopes that I would go away. (Ah, but I have a headset, a cordless phone and another laptop!) They don't know much, they care even less and they don't do what they say they will.

Back to the computer: aside from generally working well, it IS showing its age by being slow on the front side buss--the actual processor. The batteries (at about $100+/- each) are good for about 1/2-1 hour on each charge and about 6 months. That is a SERIOUS downer, in my opinion.

The WiFi works well. The antenna is in the top--with the screen. It tends to be directional. If you aren't oriented properly to the wireless router, you can only get about 10' away. If you ARE properly oriented, you can get about 200' and still have useful signa. You cannot use it around a 2.4 GHZ cordless phone. Phone will interfere and the WiFi signal will be lost--every time. Can't us a 5.8 gHz cordless phone either. It has to be 900mHz if you're going to use one.

The bottom also gets HOT. After a number of low temp and medium temp leg burns, I got an old fashioned TV lap tray at a garage sale. I put the computer on that. Works great!