Customer Reviews

Total 3D Home & Landscape 7.0 (Old Version)

5 star:		(0)
4 star:		(1)
3 star:		(0)
2 star:		(0)
1 star:		(14)

 

 

I'm doing my good deed for the day. Don't buy this. Believe only the 1-star reviews. We'd all rate it lower if possible.
My installation was flawless, but this program constantly crashes for no apparent reason with no error messages given. It also frequently and randomly moves or loses objects you may have positioned or added hours ago so you must constantly tweak positions of walls, cabinets, windows, etc., or add them back to the design after the program somehow loses them. It also has a very awkward and limited control layout which almost never allows you to do what a program like this should be able to do. Run away from this unless you're a software masochist.

Everything BAD that has been said already is accurate and I wish I would have reviewed the comments before purchasing.

BAD (1 star is too much)!!
- It has near-child-like renderings
- Slow to perform most tasks
- Hard to work with as you progress in your design
- Great for square home/rooms but forget anything else
- Once you get 4+ rooms the programs lags
- Some objects take 12 tries to delete if at all
- Error messages are useless and vague (easier to start over)
- CRASHES for no reason and at random times with no warning
- No helpdesk to help
- NOTHING on the box is as it depicts
- Llacks critical objects (electrical, HVAC, etc.) but has 2 million tile colors
- Roof design is poor and not flexible
- Plan will not open once it reaches certain size (9+ rooms)
- Training video is weak, no manual, left to play to learn

Save yourself time, money, and frustration, buy another product or nice pencil/paper set.

Designing my own house has always been a dream so I jumped in with this program. I purchased this product 06/03/05. What a mistake! Disc 1 & 2 installed okay but hung on disc 3. Nothing in the manual about installation problems, I went to their web site and found a comment about a conflict with McAfee. I disabled my virus software and the program installed successfully. I did have to manually delete all the files that had installed with disc 1 & 2; since the program had never fully installed, there wasn't an option to uninstall.
Everything started off fine except I made the mistake of not saving. I changed tabs from Walk Through to Space and the program shut itself down. I started again, saving frequently. When I went to Walk Though, I continually got error messages that I was missing exterior walls. I checked and rechecked. Everything was where is should be but continued to get the messages. However, when I did the walkthrough, there was a wall missing though on the plan it showed "solid." Where I had railings, the walkthrough showed solid walls though the design tab showed railings. Something as simple as placing a clock became a major endeavor, I would place in mid-wall and it would auto-move it to a corner. As the plan got more complex, the system lagged until it almost came to a stop. I shut down virtually every program my system didn't need thinking there was maybe a conflict and it still wouldn't open. I have 384MG, a 40G hard driver and 1Gmz processor speed so I more than met the system requirements.
When I went back to update my plan, I open the program and when I clicked on Open a Saved Plan and clicked my plan, the screen hung, went white then went "unresponsive." I repeatedly tried to get into my plan to no avail. I then thought to be sneaky and go in through Create a New Plan which opened fine. I then tried to access my plan through this screen and again the program went white and died.
I went to Individual Software's web site and this version, 7.0, isn't even listed. I looked in v4 and v6 which are not suite programs but there was little or nothing of any use.
I sent an email outlining my difficulties including 2 phone numbers and 2 email addresses where I could be contacted. I didn't receive so much as a canned email response stating my problems were being addressed. I then contacted their tech support via their 800 line. After suffering through the voice system, the only technical support offered was use the automated system or leave a message for a tech support person. Speaking to a live person wasn't even an option! I did leave a message and have still not been contacted in any way. I then tried the automated system and the only two options offered were how to set your color and how to uninstall and reinstall the program. I also tried customer service rather than tech support and the most they could suggest was calling tech support and holding for the next technician. It took 2 or 3 tries to make them realize there was no technichain, only voice mail.
I found the plans simplistic and almost childish, the basic furnishings very limited and the actual program to be a total disaster. The only saving grace about this program is that the retailer, Staple's, is willing to take it back with a full refund. This program doesn't even deserve ONE star.

The program is terrible. Graphics are aweful. This is not at all user-friendly. Walkthroughs are difficult. And I can't for the life of me figure out how to rotate to delete the staircase I put in. Do not waste your money or time on this product

I bought the Total 3D Home about 5 years ago and had several problems with it (different computer, operating system etc). The other day my husband brought home the Total 3D Home & Landscaping 7.0 and I thought 'Maybe they've worked out the bugs, let's give this a try....' Not only did this program have the same problems as the earlier version, it has more!!! I will add furniture, cabinets, landscaping etc... to my plan, and when I do the "walk through" most of these items are floating in the sky, rather then sitting in the house. For example, I did a walk through of my kitchen and found some cabinets and my dishwasher missing. When I walked "outside" the items were floating above the house. When I attached items to my outside deck, it was the same thing; the grill is sitting on the roof and the lawn furniture is floating in the sky.
The program also causes my computer to freeze up and I end up having to reboot; it's very annoying.
This program is a disappointment and a waste of time and money. The concept is awesome, but it doesn't work with this product. I will NEVER buy another Total 3D program.

My installation went without a problem. I can start laying out my house after watching the video tutorial. Everything went smoothly after a few rooms were layed out. Things start to become slow and non-responsive after that. I have a AMD 3500+ cpu, 1 gb of ram and nvidia 6800 gt card so I don't think it is my machine. The application will disappear in front of you from time to time (they are really thoughtful to provide an auto save 'feature'). When you re-open a plan you have worked for hours the other day, the program will spin with 97% cpu usage and refuse to open up your plan.

Bottomline, if you want to design a room or two, buy this. If you want to create a house, forget it.

I got the software as a present. I was happy (For A Bit) until I tried to install it. I started with the DVD version to install, but it froze at 96% complete and allow me to uninstall. I installed the CD version, cool. I tried to use it and created a plan and saved it and could not reopen the plan. I created another and the computer froze up. Everything else would work but the plans would not. I spoke to some other techs and checked my system. My computer exceeded all requirements and I located a patch for the program at the companies site. I thought I was ok. Guess again. Same problems again. I tried to uninstall the program but received errors stating missing install logs. The only way to get it off my computer was to do a full system restore. Needless to say I Am Upset. This product is not worth any price they put on it

This software would not install. When prompted to insert install disk 3, I do so, and the install program does not recognize the disk as disk 3. I returned the software for an exchange and the new copy did the same thing. I have returned the software for a full refund.

I purchase this software to replace Sierra 3D Home Design, which is a pretty good software but lacks upgrade at their website. Anyway, i purchase Total 3D Home & Landscape at COMPUSA and went home to install it. That is when my nightmare began. I spent over 5 hours trying to install and i would not load, it would instead freeze the PC. I tried every possible way. I then taught maybe my PC wasn't working or the drive and tried to clean it, scan it with an antivirus, but nothing would work. So the next day i tried to return it at COMPUSA but they do not accept returns for software so i had to get an exchange. To play it safe thinking that my drive was at fault i even purchase a new DVD ROM/ CDRW drive. I spent a lot of money just to use the software. I went home and install my drive and tested it. The drive work fine, my PC work fine - by the way my PC is (a dell 8600 with the latest features). Finally i tried installing the Total 3D software and again NOTHING. After 5 hours of trying to install and having my PC freezing and crashing I'VE HAD ENOUGH. I'm so piss. I'm going to return the software back to the manufacture.

When attempting to install on my WinXP PC the Autorun file crashes. Installation starts from the Setup file but halts with a Corrupt File indication partway through. Individual SW provided a replacement disks which exibited the same problem. The same software loads OK on other PCs, both Win2000 and WinXP however not on mine. On the other PC I noticed a problem placing landscape fences on uneven terrain is still not fixed. After saving and reopening the landscape, part of the fence is floating above ground and part is buried in the ground. So this is not a worthwhile upgrade from Ver 4 even if it does install.