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Total Performance Scorecard: Redefining Management to Achieve Performance with Integrity [Hardcover]

Hubert K. Rampersad BS MSc PhD (Author)
4.9 out of 5 stars  See all reviews (22 customer reviews)

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Book Description

June 10, 2003 0750677147 978-0750677141 1
In the post-Enron climate corporate executives are increasingly pressured to increase productivity and create an ethical, trustworthy organizational climate. 'Total Performance Scorecard' introduces a concept of organizational improvement and change management that combines the Balanced Scorecard model with the learning organization theory.

The TPS contains a personal balanced scorecard, which is tied to an organizational balanced scorecard. These scorecards reflect not only performance goals but personal learning and growth goals as well, and the organizational scorecards also address organizational climate issues. Continuous improvement, change management, 360 degree feedback, and the learning organization are theories that the TPS makes use of in a very straightforward way. If implemented, the TPS enables a company to tie personal goals to organizational goals and tie personal performance to organizational performance, all within a culture that supports integrity, personal growth, learning, and open communication. Nirvana!

* Links the personal scorecard to the organizational scorecard in a clear, straightforward way
* Addresses issues of personal ambition and growth within the context of corporate integrity and the learning organization
* Ties in several popular management concepts in one overarching concept

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Editorial Reviews

Review

"'Total Performance Scorecard' is a through, systematic, and integrated approach to individual and organization success. It synthesizes and extends personal, leadership, and organization theories of change and success. It offers managers tools to do a complete physical for their organization and it offers individuals an encyclopedia of knowledge about personal success."
- Dave Ulrich, Professor of Business, University of Michigan, Author of 'Results Based Leadership,' 'Why the Bottom Line Isn't,' and 'GE Workout'

"This book should be read by anyone interested in affecting organizational improvement and change. By expanding and integrating concepts such as the Balanced Scorecard, Total Quality Management, Performance Management and Competence Management into one overall framework, which he calls the Total Performance Scorecard, Dr. Rampersad gives us a new blueprint for creating a learning organization in which personal and organizational performance and learning mutually reinforce each other."
- Cornelis A. de Kluyver, Henry Y. Hwang Dean and Professor of Management, Peter F. Drucker Graduate School of Management, Claremont Graduate University, co-author of 'Strategy: A View From the Top'


"There is often a disconnect between organizational goal-setting and the way individuals establish individual objectives and are reviewed. Total Performance Scorecard fills the gap with a complete system that unites individual and organizational performance scorecards, linking continuous improvement efforts with individual learning and development programs. If you are looking for a comprehensive toolkit for improving results in your company, this is the book to buy."
- Philip Anderson, Professor of Entrepreneurship, INSEAD Alumni Fund Chair in Entrepreneurship, Director, 3i Venturelab

"Hubert Rampersad takes the balanced scorecard and other management ideas and puts them in a framework of personal integrity. By unifying organizational change strategies with individual ethics he has written an outstanding synthesis which is addressed to the corporate challenges of managing in the 21st century."
- Paul Bracken, Professor of Management, Yale School of Management


"Hubert Rampersad's 'Total Performance Scorecard' is management technology for the enlightened age. Rampersad beautifully explains how anyone can apply principles of motivational alignment and individualistic scorecard techniques to engineer an organization for continuous learning."
- Dr. James O'Toole, Massachusetts Institute of Technology

"A tool kit for executives who would aspire to run high performing learning organisations - managing to be at the same time immensely practical, current, ethical and integrated in its coverage of a large and challenging territory."
- Professor Nigel Nicholson, Chairman, Organisational Behaviour Subject Area &
Director, Centre for Organisational Research, London Business School


"Hubert Rampersad has amassed and synthesized a huge amount of material... The book serves as a practical guide, in that there are numerous exercises and business illustrations."
- From the Foreword by Dorothy Leonard, The William J. Abernathy Professor of Business Administration, Harvard Business School, author of 'Wellsprings of Knowledge: Building and Sustaining the Sources of Innovation' and co-author of 'When Sparks Fly: Igniting Creativity in Groups'



"Dr. Rampersad's latest book makes a most useful contribution to the never-ending challenge of aligning individual motivations and behaviors with - Jon R. Katzenbach, co-author of the international bestseller 'The Wisdom of Teams' and editor of 'The Work of Teams,' a Harvard Business Review compendium

"Total Performance Scorecard is a desperately needed direction that management of organizations should adopt. It stresses the importance and need of developing an organizational structure and philosophy that combines the goals and aspirations of the individual with those of the company. It is a melding process which results in a corporate culture that is both individually and organizationally driven. The concepts embodied in this management concept provide solutions to preserving and utilizing individual rights and capabilities while adjusting the organizational structure and philosophy to this new environment."
- Edward H. Barker, Professor at University of La Verne, California

"Dr. Rampersad's book is just as timely an exhortation to American business as was "In Search of Excellence." In this case, the survival of corporations depends on possessing an integrity that can both fuel their drive for performance and keep it in check. Such integrity cannot be legislated by government or management. Fortunately, Dr. Rampersad's processes bring organizations face-to-face with their own moral fiber (and many other important issues). He couldn't have come along at a better time."
- George Cline, MBA, President, VitalConcern, Tampa, FL

Book Description

First book to link popular scorecard approach from personal to organizational

Product Details

  • Hardcover: 332 pages
  • Publisher: Butterworth-Heinemann; 1 edition (June 10, 2003)
  • Language: English
  • ISBN-10: 0750677147
  • ISBN-13: 978-0750677141
  • Product Dimensions: 9.2 x 6.1 x 0.9 inches
  • Shipping Weight: 1.4 pounds (View shipping rates and policies)
  • Average Customer Review: 4.9 out of 5 stars  See all reviews (22 customer reviews)
  • Amazon Best Sellers Rank: #303,105 in Books (See Top 100 in Books)

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Customer Reviews

22 Reviews
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Average Customer Review
4.9 out of 5 stars (22 customer reviews)
 
 
 
 
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4 of 4 people found the following review helpful:
4.0 out of 5 stars Worthwhile but expensive reading, May 24, 2005
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This review is from: Total Performance Scorecard: Redefining Management to Achieve Performance with Integrity (Hardcover)
I've been exploring the Balanced Scorecard model since 2003 and I found this book a cogent and succinct addition to some good material available on the model (e.g., the Paul Niven books and Dave Ulrich's Results-Based Leadership).

Dr. Rampersad moves from the organisation's Balanced Scorecard towards developing a personal scorecard. There is considerable material on competence assessment and development, which will be useful to people interested in this aspect of strengthening organisational competitiveness.

On the whole, a good read and recommended. The only reason for four stars is the high price for a relatively unknown author. In my opinion, this book should be priced in the $mid-20s.
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3 of 3 people found the following review helpful:
5.0 out of 5 stars New paradigm, November 20, 2005
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This review is from: Total Performance Scorecard: Redefining Management to Achieve Performance with Integrity (Hardcover)
For the first time an implementable solution for bringing personal ambitions and the company's objectives together. The basic scorecards of Kaplan and Norton only look at the business results and processes but have no eye for the human elements of its implementation. Whatever an organizations objectives are, it's only the people who can implement and define the quality and sincerity of vision, mission and values. If those are not aligned, implementation will fail, productivity and performance will not reach target, and many improvement plans will be short term and cosmetic. Excellent academic support of principal business experience.
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2 of 2 people found the following review helpful:
5.0 out of 5 stars Dr. Rampersad's processes bring organizations face-to-face with their own moral fiber, August 13, 2006
This review is from: Total Performance Scorecard: Redefining Management to Achieve Performance with Integrity (Hardcover)
"Dr. Rampersad's book is just as timely an exhortation to American business as was In Search of Excellence. In this case, the survival of corporations depends on possessing an integrity that can both fuel their drive for performance

and keep it in check. Such integrity cannot be legislated by government or management. Fortunately, Dr. Rampersad's processes bring organizations face-to-face with their own moral fiber (and many other important issues). He couldn't have come along at a better time." --George Cline, MBA, President, VitalConcern, Tampa, FL
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Inside This Book (learn more)
First Sentence:
Total Performance Scorecard (TPS) encompasses an amalgamation and expansion of the concepts of Balanced Scorecard, Total Quality Management, Performance Management, and Competence Management (Rampersad, 2002). Read the first page
Key Phrases - Statistically Improbable Phrases (SIPs): (learn more)
organizational improvement actions, personal critical success factors, knowledge management quick scan, intensive knowledge exchange, personal improvement actions, favorite learning style, following boxed text, organizational ambition, personal performance measures, individual performance plan, process keeper, team scorecard, own team role, aggressive passengers, four scorecard perspectives, learning style test, corporate scorecard, organizational learning ability, oriented competences, competence profile, improvement circle, related performance measures, shared ambition, job fulfillment, balanced scorecard
Key Phrases - Capitalized Phrases (CAPs): (learn more)
Total Performance Scorecard, Personal Balanced Scorecard, Organizational Balanced Scorecard, John van Dam, Frank Jansen, Schiphol Airport, Financial Perspective, New York, Peter Senge, The Netherlands, John Wiley, Personal Targets, Quick Scan Customer Orientation, Steve Daniel, Development Appraisal, Organizational Requirements Table, The Guru Guide, Stephen Covey, Overview of Activities, Summary of Attitudes, United States, Total Quality Management
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