Total Quality in Healthcare: From Theory to Practice (The Jossey-Bass Health Series) [Hardcover]

Ellen J. Gaucher (Author), Richard J. Coffey (Author)

Book Description

Publication Date: June 4, 1993 | ISBN-10: 1555425348 | ISBN-13: 978-1555425340 | Edition: 1

Using TQM Strategies

A major contribution . . . an authoritative, comprehensive overview of health care TQM accessible to executives and practitioners alike.
--Glenn Laffel, editor, Quality Management in Health Care

Drawing on the lessons they learned in their own hospital, the authors show you how to utilize the philosophy of continuous improvement in all business and clinical functions, employ teams for problem solving, and continually strive to meet and exceed customer needs. The authors provide guidance for realizing broad-scale organizational change, and describe how to improve speed, efficiency, and cost-effectiveness in a hospital environment.

Editorial Reviews

Review

"A must read for all who believe healthcare delivery can derive immense benefit from continuous quality improvement." —Kathryn E. Johnson, president and CEO, The Healthcare Forum

"This book offers specific, 'how to' guidance to healthcare leaders engaged in the hard and important job of making real organizational changes in response to urgent social needs." —Donald M. Berwick, president and CEO, Institute for Healthcare Improvement

"A major contribution . . . an authoritative, comprehensive overview of health care TQM accessible to executives and practitioners alike." —Glenn Laffel, editor, Quality Management in Health Care

From the Inside Flap

Total Quality Management (TQM) is considered by many to be the answer to the severe problems currently gripping the healthcare industry. Yet while much has been written about the theory of TQM, little is available on the specifics of applying this theory to health care practice. How does one begin? How can the organization be structured to support these approaches? How can the effectiveness of these efforts be evaluated?Sharing the lessons they've learned by implementing TQM strategies in their hospital since 1987, Ellen J. Gaucher and Richard J. Coffey offer practical guidance for building an organization that successfully employs TQM--one that utilizes the philosophy of continuous improvement in all business and clinical functions, employs teams for problem solving, and continually strives to meet and exceed customer needs. They provide comprehensive guidance for realizing broad-scale organizational change, showing how by applying this approach, they have been able to improve speed, efficiency, and cost-effectiveness throughout their organization.

See all Editorial Reviews

Product Details

• Hardcover: 615 pages
• Publisher: Jossey-Bass; 1 edition (June 4, 1993)
• Language: English
• ISBN-10: 1555425348
• ISBN-13: 978-1555425340
• Product Dimensions: 9 x 6.1 x 1.5 inches
• Shipping Weight: 2.2 pounds
• Amazon Best Sellers Rank: #3,952,712 in Books (See Top 100 in Books)

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