The authors of this text discuss the implementation of total quality management in higher education.
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Book Description
Editorial Reviews
Review
Total Quality in Higher Education is an important contribution to all educational studies collections for both college and university libraries and teacher education programs.
-Midwest Book Review
...one of the most carefully constructed and comprehensive available on total quality in higher education. The rationale for applying the concepts and principles of total quality to higher education is made increasingly lucid upon reading the book.
-Salvatore V. Falletta, MPA, Indiana State University
I wish to make Total Quality in Higher Education required reading at my university...not because the book raises the why of TQM, but because one cant put this book down (if one cares about students, universities, or the world of higher education) without asking why not.
-Journal of Staff Program and Organization Development
-Midwest Book Review
...one of the most carefully constructed and comprehensive available on total quality in higher education. The rationale for applying the concepts and principles of total quality to higher education is made increasingly lucid upon reading the book.
-Salvatore V. Falletta, MPA, Indiana State University
I wish to make Total Quality in Higher Education required reading at my university...not because the book raises the why of TQM, but because one cant put this book down (if one cares about students, universities, or the world of higher education) without asking why not.
-Journal of Staff Program and Organization Development
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