- Hardcover
- Publisher: Amer Society for Quality (February 1994)
- Language: English
- ISBN-10: 0873892526
- ISBN-13: 978-0873892520
- Product Dimensions: 10.5 x 7.2 x 1 inches
- Shipping Weight: 1.8 pounds
- Amazon Best Sellers Rank: #4,801,062 in Books (See Top 100 in Books)
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