Total Quality Management in Information Services [Paperback]

John A. Buckland (Author), Ron Fowinkle (Author), Les Shroyer (Author), Frederick V. Rice (Author)

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Book Description

Publication Date: September 1993 | ISBN-10: 0471560464 | ISBN-13: 978-0471560463 | Edition: 1

This timely, concise report explains total quality control, its adaptation from manufacturing and its application to information services including operations, systems development and end-user computing. Case studies by IS executives examine Texas Instruments' total quality culture, Motorola's Six Steps to Six Sigma and Federal Express' focus on systems availability.

#outer_postBodyPS { display: none; } #psGradient { display: none; } #psPlaceHolder { display: none; } #psExpand { display: none; } This timely, concise report explains total quality control, its adaptation from manufacturing and its application to information services including operations, systems development and end-user computing. Case studies by IS executives examine Texas Instruments' total quality culture, Motorola's Six Steps to Six Sigma and Federal Express' focus on systems availability.

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Product Details

Paperback: 56 pages
Publisher: Wiley; 1 edition (September 1993)
Language: English
ISBN-10: 0471560464
ISBN-13: 978-0471560463
Product Dimensions: 10.8 x 8.4 x 0.3 inches
Shipping Weight: 7 ounces
Amazon Best Sellers Rank: #10,062,017 in Books (See Top 100 in Books)

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