Total Quality Management: The New Management Model (Portable MBA) [Audio Cassette]

Stephen George (Author), Arnold Weimerskirch (Author), Lloyd Bochner (Narrator)

Book Description

Series: Portable MBA | Publication Date: August 1997

A part of "The Portable MBA" series, this program presents an organizational overview that can be applied to any company. By placing emphasis on patterns of change and the interrelationships among people and processes, this audio program provides the management tools to improve every level of the organization. August 1997 publication date. 2 cassettes. .

Product Details

• Audio Cassette
• Publisher: Audio Literature (August 1997)
• Language: English
• ISBN-10: 0787114626
• ISBN-13: 978-0787114626
• Product Dimensions: 6.8 x 4.2 x 0.7 inches
• Shipping Weight: 4 ounces
• Average Customer Review: 2.0 out of 5 stars  See all reviews (2 customer reviews)
• Amazon Best Sellers Rank: #4,493,303 in Books (See Top 100 in Books)

Customer Reviews

Most Helpful Customer Reviews

3.0 out of 5 stars Some good ideas, but now there are better, March 4, 2004

By 

Eric Kassan (Las Vegas, NV USA) - See all my reviews
(VINE VOICE)    (REAL NAME)   

This review is from: Total Quality Management: The New Management Model (Portable MBA) (Audio Cassette)

TQM was a great idea in its time. Now one can see that TQM, like what came before and after it like Excellence and Six Sigma, is just a subset of what really works- Open-Book Management (see the book of the same name by John Case). When TQM, or any similar program, is implemented, in order for it to work, needs to address the other areas of OBM such as financial information and understanding, appropriate responsibilities, and a stake in the rewards.

Fortunately, not only does this book/tape talk about TQM in particular, but it also talks about certain issues involved in implementing any similar type of program.

1 of 2 people found the following review helpful:

1.0 out of 5 stars Not much more than a promo for a specialized analysis proc., July 8, 1998

By A Customer

This review is from: Total Quality Management: The New Management Model (Portable MBA) (Audio Cassette)

The audio book discusses companies which are successful at using a particular analysis procedure but barely touches on management itself. More of an 'infomercial' as it lacks quality content.