Do you know how to deliver Total Quality on the job? TOTAL QUALITY: MANAGEMENT, ORGANIZATION, AND STRATEGY not only presents the basic principles and tools associated with Total Quality, it presents them using illustrations and case studies drawn from real life scenarios. Inside, you'll read about Total Quality as it relates to privately held companies, service industry businesses, major corporations, and overseas organizations, all from the management perspective.
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Editorial Reviews
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I have really enjoyed reading the book, and feel it is very well written. It strikes a nice balance of providing information and examples to illustrate the main points.
--This text refers to an out of print or unavailable edition of this title.
About the Author
James R. Evans is professor and director of the Center for Performance Excellence at the University of Cincinnati. His service includes president of the Decision Sciences Institute 1997Â-1998, 11 years on the Board of Examiners and Panel of Judges for the Malcolm Baldrige National Quality Award, and serving as a judge for the Ohio Award for Excellence and Alaska Performance Excellence Award. He is currently Editor of the Quality Management Journal, published by the American Society for Quality. During the annual Quality Congress in May 2004, The American Society for Quality presented Jim and co-author Bill Lindsay with the Philip B. Crosby Medal for writing THE MANAGEMENT AND CONTROL OF QUALITY, 6th edition. The Crosby medal was presented to the authors "for authoring a distinguished book contributing significantly to the extension of the philosophy and application of the principles, methods, and techniques of quality management."
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Most Helpful Customer Reviews
4 of 4 people found the following review helpful:
5.0 out of 5 stars
More than just quality,
By Jeanette Ao "Love Learning" (Portland, OR) - See all my reviews
This review is from: Total Quality: Management, Organization and Strategy (Paperback)
Best book on Quality Management, Ever. I have had three quality classes with quite a few books on quality. None of them stands out as this one. What this book has to offer goes beyond classroom learning. It provides great information, knowledge, and tools that you will need in improving your ability to run a better business. I have literarly applied the concept and tools at the work place; it WORKS!
3 of 4 people found the following review helpful:
2.0 out of 5 stars
Lot's of HUGE sentences...,
By
This review is from: Total Quality: Management, Organization and Strategy (Paperback)
This text was required for a recent college course I took. There is a lot of great information in this book, but my biggest complaint is from an editorial angle. If I were to grade this book as an instructor in English composition, I would give it two stars. If Evans had submitted this text to the English composition teachers I have studied with, he would not have gotten a very good grade.
The main reason for a bad grade in English composition would be the plethora of sentences that have 60 words and up. It is good writing etiquette to try to break off sentences to a 20-word maximum. Beyond that, the reader's comprehensive abilities are affected. Quite typically, Evans has used rambling, run-on sentences strung together with the conjunction "and" over and over again. Typically, to make a point, he will write (for example) this point, and that point, and this point, and that point, and this point, etc. The document lacks a strong editorial skill set. A great editor would help this poorly written text. The internal concepts are great, the ideas and knowledge inside are truly life-changing. But his English composition skills need an editor to sit down and make Evans break up these sentences into much more intelligible English. The result, having thus allowed the editor to help the author to create a book that could have a total quality advantage in English composition. It is an irony to write a text book on total quality, and then in the process of publishing to use poor quality English composition skills along with 60 and 70 word sentences that run on and on throughout the text. Poor English composition skills on the part of the author left me dreading having to read the next chapter. That is why I give Evans a "2 Stars" mark.
5.0 out of 5 stars
Pleased with order,
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This review is from: Total Quality: Management, Organization and Strategy (Paperback)
I was pleased that the book arrived quickly since I ordered the book for a class. This book is also listed at a higher price on other web sites. I would order from this site again.
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