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2 of 2 people found the following review helpful:
5.0 out of 5 stars
A landmark in the history of the theory of quality,
By Cem Kaner, J.D, Ph.D. (Palm Bay, FL United States) - See all my reviews
This review is from: Total Quality Control, Revised (Fortieth Anniversary Edition) (Hardcover)
This is one of the key works that led to the popularity of "Total Quality Management" (TQM). TQM eventually became unfashionable as "quality" consultants watered it down to a mindless collection of bureaucratic "best practices" but in Feigenbaum, you see the critical thinking, multidimensionality, and detailed modeling and mathematics that gave TQM its early credibility.
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Total quality control by A. V. Feigenbaum (Hardcover - 1983)
Used & New from: $0.98
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