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Touchstone Telephony Modem/ Arris TM402G/110

by Arris
3.6 out of 5 stars 21 customer reviews
| 4 answered questions

Available from these sellers.
  • Some models even provide a Lithium-Ion battery backup to provide continued telephone service during power outages.
1 used from $14.99

Product Description

ARRIS Touchstone Telephony Modem TM402G/110 Ethernet, USB and 2 Telephone and 1 cable connection

Product Details

  • Shipping Weight: 2.3 pounds
  • ASIN: B002PBNWXE
  • Item model number: TM402G/110
  • Average Customer Review: 3.6 out of 5 stars 21 customer reviews
  • Amazon Best Sellers Rank: #111,868 in Electronics (See Top 100 in Electronics)
  • Product Warranty: For warranty information about this product, please click here

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Customer Reviews

Top Customer Reviews

Verified Purchase
This modem works GREAT with Comcast Digital Voice, and was used for years by Comcast with their system. BUT BEWARE, Comcast will fight its install tooth and nail, once YOU own it. Took me 4 hours with them on the phone, but it is up and running. They will tell you that you can the Arris TM722 is the ONLY telephony modem that will work with their system. THIS IS NOT TRUE. It is a modem sold by Best Buy only (you can't get it online, you cannot even get it at the vast majority of Best Buy stores or even from Best Buy online). They will then tell you that this modem only works in certain markets. This is only PARTLY true. If you live in California (where Comcast has rolled out its DCIS 3 network) you will have problems.

Otherwise, be insistent and DO NOT fall for Comcast's position. Call phone provisioning first (800) 931-0790. Then it needs to be added to your account (back to customer service (888) 634-4434), then have them transfer you to activation. If you go to tech support or customer service in the first place, they will not let you go past go.

Is it worth saving $84 a year (plus taxes)? Depends on how you value your time. I just know that I have been paying modem fees for years, and a 3 1/2 month payback period means that you can save hundreds over the years.
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By Becky on February 27, 2012
Verified Purchase
I have comcast tripple play and this is the model I needed. It works great and best thing is I dont have to pay the extra rental fee for theirs.
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Verified Purchase
This is a 2 in 1 modem, modem & internet phone. Same model as the one I lease from my cable company. Time Warner Cable can't activate Phone service on this modem. I was under the assumption when I bought this modem that Time Warner Cable could activate the phone connection on the back of the modem. I had to return the modem.
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Verified Purchase
This was basically a plug and play modem. Technician hooked up the cable plugged it in and phone and internet worked like a champ! Only complaint was the ethernet cable that came with it was not a crossover kind so I had to use my own crossover cable. Also, it was advertized to come with a battery but it did not have one. Now days most every one has a cell phone so battery backup it not as important. For 25 bucks shipped it was an awesome deal! saves me $10 per month for rental.
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Verified Purchase
For the price this modem does it's job. It's not the fastest modem in the world but it keeps you up to speed and as long as you are running maybe a dozen devices it works to perfection. 2nd time using one and I have no complaints.
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Verified Purchase
While this was the correct product, Comcast will not let you use it with phone service. They will let you own your equipment for internet but not telephone.
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Verified Purchase
This product replaced my existing TW Cable modem and is the exact model and number recommended to use.
Standby button ...
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Verified Purchase
I wanted to buy my own modem instead of renting from Comcast but the low price on this was too good to be true. Spent days trying to get this thing running but it wouldn't work, so I'm sending it back. I recommend just getting internet from Comcast because when you try to get both internet and phone, then the telephony modem becomes necessary. Bought my internet modem from Best Buy and it works great now.
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