Tough Questions, Great Answers: Responding to Patient Concerns About Today's Dentistry [Paperback]

Robin Wright (Author)

Book Description

ISBN-10: 0867153202 | ISBN-13: 978-0867153200 | Publication Date: June 1997 | Edition: 1

This work offers specific guidance for difficult patient questions, such as: do you guarantee your work? Do you treat AIDS patients? Why does my insurance company say you're too expensive? This work shows how to provide trust-building responses. The format includes questions and answers, with explanations of what works, what doesn't, and why.

Product Details

• Paperback: 150 pages
• Publisher: Quintessence Pub Co; 1 edition (June 1997)
• Language: English
• ISBN-10: 0867153202
• ISBN-13: 978-0867153200
• Product Dimensions: 9.9 x 7.9 x 0.3 inches
• Shipping Weight: 10.4 ounces (View shipping rates and policies)
• Average Customer Review: 5.0 out of 5 stars  See all reviews (5 customer reviews)
• Amazon Best Sellers Rank: #195,310 in Books (See Top 100 in Books)

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Customer Reviews

Most Helpful Customer Reviews

7 of 7 people found the following review helpful:

5.0 out of 5 stars Very Good Answers to Hard-hitting Questions, April 18, 2003

By 

A dental hygienist (Pittsburgh, PA) - See all my reviews

This review is from: Tough Questions, Great Answers: Responding to Patient Concerns About Today's Dentistry (Paperback)

I have been a dental hygienist now for two years, and was still a little thrown back when patients hit me with questions that I just wasn't postive I knew the answer to. Ones such as: "Why does dental treatment cost so much?" or "Are you any good?" And the toughest question of all to answer, "Do you treat patients with AIDS?" These rough questions often left me fumbling to come up with a well thought out, yet correct answer. That was until I read Robin Wright's book. This book helped me to be more comfortable answering the not so easy questions that come up when I am conversing with patients, and even helped me to communicate better with the office staff as well. Because I am able to answer these questions more effectively due to this book, it has helped me to develop a better rapport with my patients, and has built up their trust in me as a dental health care provider. Reading this book has taught me to really become a better listener in general, and to understand my patients questions and concerns. Until I read this book, I never really knew how rewarding being a dental health care provider could be, because I was always nervous about saying the "right" thing. Now I am more confident in myself, and in turn I feel that my patients are more confident in me as well.

2 of 2 people found the following review helpful:

5.0 out of 5 stars Tough Quesitons, Great Answers, January 26, 2010

By 

David M. Greene "Dr. Health" (Scarsdale, NY, USA) - See all my reviews
(REAL NAME)   

Amazon Verified Purchase

This review is from: Tough Questions, Great Answers: Responding to Patient Concerns About Today's Dentistry (Paperback)

This is a phenomenal how to book. The scripts are well thought out and well written.
Front desk staff, assistants and doctors can learn a great deal in how to effectively communicate the many problems that can arise in a dental office.
Scripts can be reviewed as problems arise.
Very well organized and easy to understand, I recommend it highly for books of this type.
For the price, it is an incredible bargain!

1 of 1 people found the following review helpful:

5.0 out of 5 stars great for all team members even docs, February 10, 2010

By 

Penny W. Johnson - See all my reviews
(REAL NAME)   

Amazon Verified Purchase

This review is from: Tough Questions, Great Answers: Responding to Patient Concerns About Today's Dentistry (Paperback)

I loved this book so much that I ordered 4 more for my staff. Great for the learners in the dental business as well as seasoned team members.