Most helpful critical review
92 of 94 people found the following review helpful
Started off great, but fell apart
on July 20, 2009
I loved this spatula when I first got it, but over a few months, I began noticing its problems, and before too long, it started falling apart--literally. The first problem I had with this is that the handle conducts heat all too well. I was aware of this when I bought it, so I'm not factoring it into my rating, but be aware that if you leave this in a pot of hot food, the handle will get burning hot.
The main problem started developing 3-4 months after I bought it. At first, a tiny speck broke off the corner. Over the next few weeks, I'd notice little blue specks in my food, and finally large chunks started coming off and cracks were visible. At this price, I certainly would not recommend this product given its short lifespan. I've read at least one other review noting this problem, so it seems it's not just a fluke. I'd stay away.
After posting my original review, I contacted the manufacturer to let them know about the problem. They told me the problem with my spatula was due to a manufacturing problem that they've since fixed. They also offered to send me a free replacement spatula, which I accepted.
My review of the second, supposedly improved, spatula reads exactly like my review of the original. It was perfect for the first few months, then slowly it started flaking off, cracking, and disintegrating. Finally, this gradual process snowballed and, because I don't like specks of silicone in my food, the spatula soon became completely unusable. Just like its predecessor, this spatula ended up in the trash.
I've only used two products from this manufacturer, both made of silicone, and both of them have been complete disappointments. Although I truly appreciate their customer service department sending me a free replacement and attempting to resolve the problem, it turns out that the replacement spatula only reinforced my negative opinion of this company's products and their quality.