From Publishers Weekly
Certain people seem to exist to make us miserable. Glass, a California "communications expert," terms these terrors Toxic People and identifies 30 types, some with humorous labels such as the Smiling Two-Faced Sneaky Back-Stabber and the Eddie Haskell. She provides a Toxic People Quiz to help readers identify which category a suspect toxic terror falls into and suggests 10 techniques to handle these folk: Humor, Direct Confront, Calm Questioning, Give-Them-Hell-and-Yell, Love and Kindness, Vicarious Fantasy, etc. And since we're all toxic, to some degree, a section on Toxic Comments and a Toxic Image Inventory are offered to help readers identify their own destructive behaviors. While the book doesn't rise above pop psychology, it is entertaining. Author tour.
Copyright 1995 Reed Business Information, Inc.
--This text refers to an out of print or unavailable edition of this title.
"Forget Dale Carnegie: Glass is riding to your rescue." --West Coast Review of Books